Contact Center Scheduler, Sr. jobs in Washington
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler
- Northwest Center
-
Bellingham, WA
FULL_TIME
-
Join our team at LithtexNW in Bellingham as a Scheduler!We are a commercial printing operation that is part of Northwest Center, a Washington-based non-profit dedicated to supporting individuals with disabilities. By working with us, you contribute to advancing equal opportunities for children and adults with disabilities through therapy, education, and work programs.We’re hiring a full-time Scheduler at our Kentucky St facility. The Scheduler plays a key role in planning and scheduling all print shop jobs. Responsibilities include establishing processes, timelines, and realistic deadlines to maximize production and meet customer expectations.We seek a detail-oriented, self-motivated individual who collaborates effectively to keep projects on track. Qualified candidates will be independent thinkers comfortable in a deadline-driven environment. Prior scheduling or print production experience is a plus.Join us in making a positive impact by joining our team today!
Location: Kentucky St, Bellingham
Schedule: Monday - Friday, 7am - 3:30pm
Full Wage Range: $16.28 - $22.50 per hour
Benefits:- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 10 Accrued Paid Time Off Days Annually
- 7 Paid Holidays 2 Days of Floating Holidays
- Parental Leave & Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/Essential Duties & Responsibilities:- Establish the schedule for all jobs based on relevant criteria, including the due date, customer, size of the order, and availability of materials/components.
- Monitors the schedule daily and make necessary changes, such as when resources do not arrive as planned or when equipment fails.
- Analyzes production details and determines estimated processing time for each job by balancing the workload with equipment and staffing requirements.
- Proactively identify and report capacity and/or material supply problems.
- Resolves problems utilizing acquired knowledge and analytical abilities.
- Verify that non-inventory items have been purchased and received.
- Assists the team in directing shop floor priorities.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status. - 12 Days Ago
Scheduler
- Cardiac Study Center/ PHI
-
Puyallup, WA
FULL_TIME
- Job Title: Referral Queue Scheduler Department: Appointment Desk FSLA Status: Non-Exempt FTE: Full-Time (1.0) Summary: The Referral Queue Scheduler is responsible for making and scheduling patient app...
- 3 Days Ago
Scheduler
- Cardiac Study Center/ Pulse Heart Institute
-
Puyallup, WA
FULL_TIME
- Summary: Makes and schedules patient appointments in an efficient and timely manner. Arranges consults with other physicians. Answer phones, greet, instruct, and direct patients and visitors. Serve as...
- 14 Days Ago
Scheduler
- Cardiac Study Center/ Pulse Heart Institute
-
Spokane, WA
FULL_TIME
- Title: Surgical Scheduler FTE: 1.0 Non-Exempt Summary: This position focuses on efficiently scheduling and coordinating adult patients for heart failure outpatient services at Pulse Heart Institute. K...
- 17 Days Ago
Contact Center Specialist
- Washington Student Achievement Council
-
Olympia, WA
OTHER
- Description This job posting has been re-opened and will remain open until filled. Applicants who have previously applied do not need to reapply. Screening of application materials will begin immediat...
- 14 Days Ago
PSR I - Contact Center
- Columbia Basin Health Association
-
Othello, WA
OTHER
- Overview Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supp...
- 14 Days Ago
Contact Center Scheduler, Sr. jobs at Popular Companies
Kronos Scheduling Analyst
- University Of Virginia
-
Charlottesville, VA
- The University of Virginia Medical Center is seeking a Senior Kronos Analyst to serve as a senior subject matter expert ...
- 4/22/2024 12:00:00 AM
Gas Scheduling Analyst II or Senior
- Black Hills Energy
-
Fayetteville, AR
- Location: Fayetteville, AR, United StatesJob ID: 35194Date Posted: Apr 16, 2024Salary: $ 82,550 to $ 123,800 AnnuallyThe...
- 4/22/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 4/21/2024 12:00:00 AM
Schedule Analyst
- Nine 30 Consulting
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/21/2024 12:00:00 AM
Master Scheduler/Schedule Analyst
- Sciolex Corporation
-
Chantilly, VA
- Overview: What do you get when you bring together a team of bright individuals and place them into an environment where ...
- 4/21/2024 12:00:00 AM
Routing & Scheduling Analyst, Outbound Transportation
- Rite Aid Corporation
-
- **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
- 4/20/2024 12:00:00 AM
Schedule Analyst
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/18/2024 12:00:00 AM
Scheduling Analyst L4 SME
- Galapagos Federal Systems Llc
-
Colorado Springs, CO
- Job Title: Scheduling Analyst L4 SME -4446 Job Location: Colorado Springs, CO 80919 Job Salary: $180,000 - $210,000 Job ...
- 4/18/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$60,247 to $82,726
Most Popular Cities in Washington for Contact Center Scheduler, Sr. Jobs
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020