Contact Center Scheduling Manager jobs in Columbia, SC

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Manager jobs

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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant
    Location: Columbia, SC.


     

    Summary

    • Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.

    • The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
    • This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.

    Roles & Responsibilities

    • Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:

      • Process workflows
      • Call flows
      • Contact Center Metrics
      • Self-service applications
      • Desktop applications
      • CRM, IVR, and desktop integrations
      • Multi-channel blending
      • Quality Management and Workforce Management tools and processes
      • Reporting
    • Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
    • Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans

    Preferred Qualifications

    • Project Management skills

    Minimum Qualifications

    • Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center

    • Experience with two or more of the following contact center platforms
      • Cisco Contact Center Enterprise
      • Genesys Pure Engage, Pure Cloud or Pure Connect
      • Avaya Aura
      • NICE In Contact
      • Five9
    • Experience with one or more of the following Workforce Optimization platforms
      • NICE
      • Verint
      • Calabrio
      


    Central Business Solutions, Inc,
    37600 Central Ct.
    Suite #214
    Newark, CA 94560

  • 20 Days Ago
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L
Scheduling Coordinator-PN
  • Lexington Medical Center
  • West Columbia, SC FULL_TIME
  • OP Rehab Central Scheduling Full Time Day Shift M-Th 8-5; Fri 8-2 Consistently named best hospital, Lexington Medical Center anchors an expansive health care network that includes nearly 600 physician...
  • 8 Days Ago
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S
Project Manager with MS Project Scheduling exp.
  • Synertex, LLC
  • Columbia, SC FULL_TIME
  • Clearance: Secret Synertex is looking to hire a Project Manager with MS Project Scheduling experience in support of the Defense Counterintelligence and Security Agency’s Training Directorate at Fort J...
  • 1 Month Ago
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C
Service Desk Agent
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 14 Days Ago
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FOIA Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
  • 14 Days Ago
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C
Courtroom Presentation Specialist
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
  • 15 Days Ago
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0 Contact Center Scheduling Manager jobs found in Columbia, SC area

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Member Services Representative
  • Planet Fitness Inc.
  • West Columbia, SC
  • Benefits: * 401(k) * 401(k) matching * Bonus based on performance * Flexible schedule * Opportunity for advancement * Tr...
  • 4/25/2024 12:00:00 AM
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F
PT Customer Service Leader
  • Food Lion
  • Irmo, SC
  • Address: USA-SC-Irmo-11107 Broad River Rd Store Code: Store 02653 Front End (7236021) Food Lion has been providing an ea...
  • 4/25/2024 12:00:00 AM
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C
Customer Service Advocate I
  • Centene Corporation
  • Columbia, SC
  • You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ...
  • 4/24/2024 12:00:00 AM
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Account Representative
  • Mariner Finance Llc
  • West Columbia, SC
  • Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
  • 4/24/2024 12:00:00 AM
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A
Customer / Product Support Analyst - hybrid remote
  • Advanced Automation Consulting
  • Columbia, SC
  • Job Description Job Description Hybrid/remote (3 days on site) position in Columbia, SC. AAC is seeking a Customer Suppo...
  • 4/24/2024 12:00:00 AM
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H
FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Columbia, SC
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM
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Customer Service Representative
  • Shimadzu Group
  • Columbia, SC
  • ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO001790 Showing 1 ...
  • 4/23/2024 12:00:00 AM
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I
Inbound Telesales and Retention Customer Service Representative - SC Residents Only
  • IONOS Inc.
  • Columbia, SC
  • Inbound Telesales & Retention * Columbia, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the he...
  • 4/23/2024 12:00:00 AM
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About Columbia, South Carolina

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$89,151 to $128,145
Columbia, South Carolina area prices
were up 1.5% from a year ago
View detail

What does a Contact Center Scheduling Manager do?

Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
December 15, 2019
Contact Center Scheduling Manager in Petaluma, CA
For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
December 12, 2019
Contact Center Scheduling Manager in La Crosse, WI
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
January 21, 2020