Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. With over to 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion retail since 1975.
Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire and retain aspirational leaders who are driven to achieve great things and are recognized for their entrepreneurial spirit.
Job Summary:
Reporting to the District Sales Supervisor, your main focus as Store Manager is to promote a positive shopping experience, build loyal client relationships and produce outstanding business results by leading and inspiring a high performing team to drive operational efficiency and traffic through digital platforms. You demonstrate great leadership through recruiting, training, and coaching your team members. You maximize the store’s profitability by achieving and surpassing sales and productivity targets.
Qualifications:
What we have to offer...
Our promise...
No day will be like the last - we aim to be better today than we were yesterday.
We are committed to employment equity.
Candidates that are retained will be called for an interview.
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