Contact Center Scheduling Manager jobs in Lebanon, PA

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Specialist I - Contact Center
  • Penn State Health
  • Hershey, PA FULL_TIME
  • Penn State Health - Milton S. Hershey Medical Center

    Location : US:PA:Hershey
    Work Type : Full Time
    FTE : 1.00
    Shift : Day
    Hours : 8:30a-5:00p Monday - Friday Every 5th Weekend 6:00a-2:00p

    SUMMARY OF POSITION :

    Provides a high quality experience for the patients and physicians of Penn State Health and acts as the first point of contact for various patient needs including scheduling, registrations, access and general information, and appointment confirmation. Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, MD Network Pediatrics, and Patient Relations inbound phone queues that support the entire medical institution including the hospital, Medical Group, College of Medicine, and across all Penn State Health locations. Deploys excellent customer service engagement skills by phone and electronic mail. Responsible to accurately process a high volume and wide variety of calls by determining the caller’s specific needs, assisting the caller, or redirecting the caller to the proper location for assistance. Ensure that all calls are answered accurately and timely, maintain efficiency with all departmental processes and procedures.

    MINIMUM QUALIFICATIONS:

    High School Diploma required.

    1 year of job related experience required.

    Ability to successfully complete a hands-on training program, including all phone applications, computer programs, and software applications that support the Contact Center daily operations required.

    KNOWLEDGE, SKILLS, & ABILITIES:

    Ability to maintain and utilize proficient knowledge in in all department processes, procedures and software applications that support for the daily operations of the Contact Center including Centuarus, Smart Web, Cerner, Powerchart, Outlook, Decision Tree and Microsoft folders.

    High level of service excellence in all interactions with patients, business partners, and team members according to established behavioral standards.

    Excellent customer service, interpersonal communication, problem solving and computer skills.

    Strong oral and written communication skills, decision making and resilience.

    Critical thinking skills and good judgment under pressure.

    High level of professional and ethical standards and performance.

    Ability to acquire and maintain proficient knowledge in policies and procedures including scheduling, referrals, paging, and location information.

    PREFERRED QUALIFICATIONS:

    Experience including word processing, scheduling, telephone call center system, medical office, or medical terminology preferred.

    High volume call center experience preferred.



    This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

    Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

    Union : Non Bargained

  • 8 Days Ago

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Contact Center Specialist I - DAY SHIFT - Contact Center
  • Penn State Health
  • Hershey, PA FULL_TIME
  • Penn State Health - Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1.00 Shift : Day Hours : 8:30a - 5:00p Monday - Friday, Every 5th Weekend 6:00a - 2:00p SUMMAR...
  • 15 Days Ago

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Director - Contact Center Operations - Pottsville, PA
  • empire
  • Pottsville, PA FULL_TIME
  • Job Summary: Responsible for contacting and scheduling appointments for prospective students who have expressed an interest in furthering their education toward a career in the Cosmetology industry. I...
  • 9 Days Ago

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General Manager
  • General Manager
  • Annville, PA FULL_TIME
  • We are an established manufacturing company listed on the NYSE with numerous plants across the country. Currently we are seeking candidates for the position of General Manager for our plant located be...
  • Just Posted

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Operations - Profit Center Manager
  • Hajoca Corporation
  • Lebanon, PA FULL_TIME
  • Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the drive to run your ow...
  • 10 Days Ago

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Assistant Manager-Credit-R00018
  • Rent-A-Center
  • Bloomsburg, PA FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $18.50? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Emp...
  • 9 Days Ago

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0 Contact Center Scheduling Manager jobs found in Lebanon, PA area

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Beverage Attendant, PT Giant Center
  • Capital Region Economic Development Corporation
  • Hershey, PA
  • Hershey Entertainment & Resorts Giant Center, Hershey PA Hourly Wage: $11.00 per hour All applicants must apply online J...
  • 3/28/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Hummelstown, PA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/27/2024 12:00:00 AM

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Customer Care Call Center Representative - PA
  • CJ Pony Parts
  • Harrisburg, PA
  • *** This position does require in office work in our Harrisburg Office full time for 90 days and then a hybrid option is...
  • 3/27/2024 12:00:00 AM

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Service Receptionist
  • GENERAL RV CENTER
  • Elizabethtown, PA
  • Overview: The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sus...
  • 3/26/2024 12:00:00 AM

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Territory Service Representative - $2000 Sign On Bonus!**
  • Novo Building Products
  • Lebanon, PA
  • ** Territory Service Representative - $2000 Sign On Bonus!**** **Job Category****:** Field Service **Requisition Number*...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist- Patient Financial Services (Full Time/Day Shift)
  • Penn Medicine Lancaster General Health
  • Lititz, PA
  • Summary Fulltime 1.0 position. 40 hours a week. Monday-Friday position. Located at the Mill Building in Lititz. Hours: M...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • East Petersburg, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Ephrata, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

Lebanon (/ˈlɛbənən/) is a city in and the county seat of Lebanon County, Pennsylvania, United States. The population was 25,477 at the 2010 census, a 4.2% increase from the 2000 count of 24,461. Lebanon is located in the central part of the Lebanon Valley, 26 miles (42 km) east of Harrisburg and 29 miles (47 km) west of Reading. Lebanon was founded by George Steitz in 1740 and was originally named Steitztown. According to the United States Census Bureau, the city has a total area of 4.2 square miles (11 km2), all of it land. Lebanon is bordered to the north and east by North Lebanon Township (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$93,551 to $134,468
Lebanon, Pennsylvania area prices
were up 1.5% from a year ago

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