Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary
This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication.
Provides members with timely, courteous and professional paying and receiving services. Responsible for performing a broad variety of financial services such as resolving member inquires, providing account information and resolving or referring electronic services issues.
Actively builds relationships with new, existing and prospective members and cross-sells products and services using consultative selling techniques.
Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments.
Supports and promotes the Credit Union's Vision, Mission and Core Values.
Primary Responsibilities
In addition to proficiency in all Teller duties and responsibilities, this position will also be responsible for the following :
Educational / Experience Requirements
Qualifications
Job Posted by ApplicantPro
Last updated : 2024-03-24
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