Contact Center Scheduling Manager jobs in Mcallen, TX

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Agent I
  • RALLY CREDIT UNION
  • Allen, TX OTHER
  • Job Details

    Level:    Entry
    Job Location:    Northgate Branch - McAllen, TX
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Summary

    PRIMARY OBJECTIVE OF POSITION
    Serving members operational and financial needs and questions via telephone/web inquiries. Cross sell all credit union services.

     

    ESSENTIAL JOB FUNCTIONS

    • Assist Members Contacting the Credit Union by Telephone/Email.
    • Process member transactions per telephone request.
    • Handles tier one queue calls
    • Provide information/research to members on overall account and/or service inquiries.
    • Ensure member is properly charged for services rendered.
    • Be knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc.
    • Promotes CU products and cross sells additional products to meet the members needs.
    • Contributes to department and credit union goals by handling high contact volumes and assisting the department in meeting overall Contact Center Goals.
    • Record details of member comments, inquiries, complaints and actions into appropriate workflow software.
    • Follow Current Policies and Procedures as Set by the Board of Directors.
    • Comply with financial industry Rules and Regulations as required by law.
    • Other Duties as Assigned

     

    RELATIONSHIPS AND CONTACTS

    Supervise Approximately: None

    Reports To: Contact Center Manager

    Contacts: Extensive daily telephone contact with members and frequent contact with other departments.

     

     

    Requirements


    EDUCATION

    High School Diploma or GED

     

    EXPERIENCE

    • A minimum of 6 months of customer service and sales experience in a fast-paced environment
    • financial experience is preferred
    • Bilingual preferred.

     

    PHYSICAL

    • Physical requirements are minimal, but position involves wrist/hand manipulation and sitting for long periods of time.
    • Must be able to speak clearly and hear effectively in order to assist members over the telephone.
    • Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.

     

    MENTAL

    • Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
    • Must have a strong ability to read and carry out various written instructions and follow oral instructions.
    • Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence.
    • Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
    • Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
    • Must be able to effectively handle multiple, simultaneous, and changing priorities.
    • Must be capable of exercising highest level of discretion on both internal and external confidential matters

     

    EQUIPMENT

    • Personal computer with windows environment
    • General Office; copy machine, calculator and scanner, etc.

     

  • 8 Days Ago

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Scheduling Clerk Coordinator
  • STHS - Regional Operations Center
  • Edinburg, TX FULL_TIME
  • Responsibilities: POSITION SUMMARY: Performs the primary function of surgical posting specialist by demonstrating knowledge in computer software, coding, surgical procedures, billing, charging and sup...
  • 9 Days Ago

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Contact Center Agent - Bilingual Spanish - TX
  • Senture
  • Allen, TX FULL_TIME
  • Position: Contact Center Agent Language: Bilingual Spanish Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ou...
  • 19 Days Ago

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Contact Center Agent - 3rd Shift/Overnight - Texas
  • Senture
  • Allen, TX FULL_TIME
  • Position: Contact Center Agent Shifts: Program will operate 24/7. Candidates will need to work 3rd shift or overnight hours. Clearance: Candidates must be willing to drive to our McAllen, TX or London...
  • 17 Days Ago

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Business Center Manager
  • PAMM FAMILY PROPERTIES
  • Allen, TX FULL_TIME
  • Join our Team! PAMM Family Properties/ VIA Business Center is looking for an organized, energetic property manager to join our team in the heart of McAllen Tx. Job Responsibilities: Marketing VIA Busi...
  • 7 Days Ago

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Banking Center Operations Manager
  • Texas Regional Bank
  • Mission, TX FULL_TIME
  • Position Summary The Banking Center Operations Manager is responsible for the administration, management and efficient daily operation of a full-service banking center. This includes operations, produ...
  • 7 Days Ago

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0 Contact Center Scheduling Manager jobs found in Mcallen, TX area

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Specialist, Field IT Support (IT Field Eng II)
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experi...
  • 3/27/2024 12:00:00 AM

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Mid-Level OneStream Consultant
  • ManTech
  • Secure our Nation, Ignite your Future ManTech is seeking dedicated and enthusiastic Mid-level OneStream Consultants to j...
  • 3/27/2024 12:00:00 AM

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Buyer II
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What you will do: Sr. Procurement Buyer is responsible for all advanced purchasing activities, primarily Direct material...
  • 3/26/2024 12:00:00 AM

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Mid-Level OneStream Consultant
  • ManTech
  • Secure our Nation, Ignite your Future ManTech is seeking dedicated and enthusiastic Mid-level OneStream Consultants to j...
  • 3/26/2024 12:00:00 AM

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Senior Medical Science Liaison-Women's Healthcare Mid Atlantic DC/VA
  • Bayer
  • Sr MSL WHC Mid Atlantic DC/VA The Senior Medical Science Liaison (MSL) serves as a trusted scientific expert and partner...
  • 3/25/2024 12:00:00 AM

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Senior Medical Science Liaison-Women's Healthcare Mid Atlantic DC/VA
  • Bayer
  • Sr MSL WHC Mid Atlantic DC/VA The Senior Medical Science Liaison (MSL) serves as a trusted scientific expert and partner...
  • 3/25/2024 12:00:00 AM

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Senior Medical Science Liaison-Women's Healthcare Nevada Utah
  • Bayer
  • At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for a...
  • 3/25/2024 12:00:00 AM

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Senior Medical Science Liaison-Women's Healthcare Nevada Utah
  • Bayer
  • At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for a...
  • 3/25/2024 12:00:00 AM

McAllen is the largest city in Hidalgo County, Texas, United States, and the 22nd-most populous city in Texas. It is located at the southern tip of the state in the Rio Grande Valley. The city limits extend south to the Rio Grande, across from the Mexican city of Reynosa, and McAllen is about 70 mi (110 km) west of the Gulf of Mexico. As of 2017, McAllen’s population was estimated to be 142,696. It is the fifth-most populous metropolitan area in the state of Texas, and the binational Reynosa–McAllen metropolitan area counts a population of nearly 1.52 million. From its settlement in 1904, the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$82,441 to $118,499
Mcallen, Texas area prices
were up 1.2% from a year ago

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