Contact Center Scheduling Manager jobs in Morgantown, WV

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

Filters

54 Contact Center Scheduling Manager jobs found in Morgantown, WV area

S
Customer Service Representative
  • Second Opinion Insurance
  • Uniontown, PA
  • Strong phone contact handling skills and active listening * Familiarity with CRM systems and ... Call center experience is a plus * Insurance experience is even a bigger plus Company Description ...
  • 5 days ago

S
Customer Service Representative
  • Second Opinion Insurance
  • Morgantown, WV
  • Strong phone contact handling skills and active listening * Familiarity with CRM systems and ... Call center experience is a plus * Insurance experience is even a bigger plus Company Description ...
  • 5 days ago

N
NPL Locator
  • NPL
  • Uniontown, PA
  • Ability to manage difficult customers; call center experience a plus * A "quick learn" with ... Flexibility to work various schedules and stay late when necessary with little or no notice * Work ...
  • 6 days ago

Morgantown is a city in and the county seat of Monongalia County, West Virginia, United States, situated along the banks of the Monongahela River. It is known as the home of West Virginia University and the Morgantown Personal Rapid Transit (PRT) system. With a permanent population of 31,073 per the 2015 U.S. Census estimates, Morgantown is the largest city in North-Central West Virginia. The Morgantown metropolitan area has a population of 138,176. Morgantown is located 75 miles (121 km) south of Pittsburgh, Pennsylvania, 208 mi (335 km) north-northwest of Washington, D.C., 81 mi (130 km) eas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$88,419 to $123,783
Morgantown, West Virginia area prices
were up 1.2% from a year ago