Contact Center Scheduling Manager jobs in Pocatello, ID

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Member Contact Center Agent
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview

    Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?

     

    If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union!

     

    Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

    Responsibilities

    At work, your Primary Responsibilities will include:

    • Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
    • Providing general information to members about our Credit Union Services.
    • Answering telephone calls and meeting performance metrics.
    • Researching and correcting member account problems.
    • Performing a wide range of member-generated transactions.
    • Completing accurate case notes of member interactions and call history.
    • Working and communicating effectively with team members.
    • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

    Qualifications

    Before you apply, make sure you have:

    • A High School Diploma or GED.
    • Good communication and interpersonal skills.
    • The ability to maintain confidentiality of Credit Union records.

     

    Also, please let us know in your application if you have:

    • Knowledge of the Financial Industry.
    • Prior Experience in a Customer Service role.

     

    This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

    You must be eligible for membership at Idaho Central Credit Union to obtain employment.

     

    This role offers benefits, including:

    • Pay Starting at $17/hr 
    • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
    • Generous Paid Time Off
    • 11 Paid Holidays
    • Matching 401K AND Pension
    • Tuition Reimbursement
    • Employee Assistance Program
    • Employee Wellness Program
    • Paid Group Life and Disability Insurance
    • Awesome Culture
    • Business Discounts (such as cell phone service and gym memberships)
    • And More

     

    About Idaho Central Credit Union:

    Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

     

    #ICCUTOPPRIORITY 

     

  • 14 Days Ago

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Member Contact Center Agent (Spanish Required)
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 2 Months Ago

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Business Operations Manager, ISU Health Center (1287)
  • Idaho State University
  • Pocatello, ID FULL_TIME
  • Business Operations Manager, ISU Health Center (1287)Pocatello - MainInstitution InformationIdaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institu...
  • 8 Days Ago

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Portneuf Medical Center Hiring Event
  • Portneuf Medical Center Health System
  • Pocatello, ID OTHER
  • Category: Administrative Support Location/Org Data : Name: Portneuf Medical Center Nursing Specialty Area: Not Applicable OverviewHiring Event for Portneuf FacilitiesDate: Wednesday, March 13, 2024Tim...
  • 17 Days Ago

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Pediatric Hospitalist Needed in Southeast Idaho - Block Scheduling With Call From Home - 1506678EXPPLAT
  • LocumJobsOnline
  • Pocatello, ID FULL_TIME
  • LocumJobsOnline is working with CompHealth to find a qualified Pediatrics MD in Pocatello, Idaho, 83201!About The PositionPocatello is set against a Rocky Mountain backdrop in eastern Idaho. It beckon...
  • 1 Month Ago

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Data Center Technician III
  • Edgewater Federal Solutions, Inc.
  • Pocatello, ID FULL_TIME
  • Overview Edgewater Federal Solutions is currently seeking a Data Center Techncian III to be responsible for the installation of various types of Information Technology (IT) hardware devices and cablin...
  • 20 Days Ago

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0 Contact Center Scheduling Manager jobs found in Pocatello, ID area

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Echocardiographer / Cardiac Sonographer
  • Ardent Health Services
  • Pocatello, ID
  • Overview Join our team as a day shift, PRN, Echocardiographer in Pocatello, ID. Fulfilling your purpose begins here: Peo...
  • 3/28/2024 12:00:00 AM

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Employee Relations and Organizational Development Specialist, Human Resources (5065)
  • Idaho State University
  • Pocatello, ID
  • Employee Relations and Organizational Development Specialist, Human Resources (5065) Pocatello - Main Institution Inform...
  • 3/28/2024 12:00:00 AM

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Cashier (Full/Part Time)
  • BJs
  • Pocatello, ID
  • Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
  • 3/28/2024 12:00:00 AM

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Customer Service Coordinator
  • Alsco Inc.
  • Blackfoot, ID
  • ** Customer Service Coordinator** **Job Category****:** Service **Requisition Number****:** CUSTO023722 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Sales Associate [Full-time] - 80220
  • Parkland Corporation
  • Pocatello, ID
  • ** Sales Associate [Full-time] - 80220** **Job Category****:** Retail Operations **Requisition Number****:** SALES005007...
  • 3/27/2024 12:00:00 AM

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Commercial Sales Manager
  • AutoZone, Inc.
  • Pocatello, ID
  • The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
  • 3/26/2024 12:00:00 AM

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Part Time Key Holder
  • Jo-Ann Stores, LLC
  • Pocatello, ID
  • Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring crea...
  • 3/25/2024 12:00:00 AM

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Relief Customer Service Representative Driver -Pocatello, ID
  • Aramark Uniform
  • Pocatello, ID
  • ** Relief Customer Service Representative Driver -Pocatello, ID** **Job Category****:** Service Professional **Requisiti...
  • 3/24/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$83,304 to $119,739
Pocatello, Idaho area prices
were up 2.5% from a year ago

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