Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
WE ARE GROWING!
Install America has been a leader in the home improvement industry for decades primarily focused in the North Eastern US. We are now rapidly expanding throughout the rest of the east coast. This expansion has produced a number of new management and supervisory opportunities within our organization. Call today to join our growing team!
Responsibilities:
- Generate appointments by reaching out to potential clients and scheduling meetings
- Conduct market research to identify potential business opportunities
- Develop and maintain relationships with clients to ensure repeat business
- Collaborate with the sales team to coordinate appointments and maximize sales opportunities
- Keep accurate records of all appointments and client interactions
Requirements:
- Excellent communication and interpersonal skills
- Proven experience in business development or appointment setting
- Strong organizational and time management abilities
- Ability to work independently and as part of a team
- Proficient in using CRM software and other sales tools
- Knowledge of the market and industry trends
As an Appointment Generator, you will play a crucial role in driving business growth by generating appointments with potential clients. Your ability to effectively communicate, build relationships, and identify business opportunities will contribute to the success of our organization. If you are a motivated individual with a passion for business development, we would love to hear from you. Apply now to join our team!
Job Type: Full-time
Pay: $32,000.00 - $65,000.00 per year
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Work Location: In person
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