Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsible for the collection of up front deposits due from patients from information obtained during the scheduling process. Offers alternative financial arranges to the patient in the event she/he is unable to meet deposit requirements. Verifies insurance benefits, obtain necessary authorizations, verifies all authorizations with insurance company and documents accordingly, schedules outpatient procedures, and maintain good rapport with physician offices and patients. Contacts patients to advise of appointment time, insurance benefits, and financial obligation using appropriate scripting.
High school graduate or equivalent
Basic telephone stills and etiquette
Keyboard proficiency
Knowledge/Ability to perform Microsoft applications
Strong interpersonal/public relations skills
Dependable in both production and attendance
Strong interest in helping others
POSITION DESIRED QUALIFICATIONS:
1. Medical Terminology
2. Customer Service experience
3. Previous hospital scheduling experience preferred
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