Contact Center Scheduling Manager jobs in Saint Cloud, MN

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Patient Access Specialist-Scheduling
  • Cuyuna Regional Medical Center
  • Crosby, MN FULL_TIME
  • POSITION SUMMARY

    • Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
    POSITION QUALIFICATIONS
    • Education and Experience:
      • Prefer High School Diploma or equivalent.  Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility.   Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
    • License/Certificates:
      • N/A
    • Special Skills and Aptitudes:
      • Effective Interpersonal relationships skills including good listening and communication skills.
      • Ability to handle confidential information discreetly and appropriately.
      • Ability to adapt resources to meet the needs of the situation.
      • Exercise good judgment, flexibility, creativity and insight to problem solving.
      • Adjust to stressful situations with confidence and good judgment.
      • General knowledge of insurance/insurance verification and/or medical necessity.
      • Basic knowledge of medical terminology.
      • Excellent customer service and telephone etiquette.
      • Ability to work independently.
      • Ability to multi-task.
      • High quality customer service. 
    ESSENTIAL RESPONSIBILITIES
    • Scheduling and Documentation
      • Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.
      • Inform and instruct patients on procedure/appointment preparation.
      • Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
      • Process physician orders as requested.
      • Timely monitor and address all work queues and tasks that need to be completed.
      • Provide clerical support for the department, providers and staff.
    • Communication/Customer Service
      • Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
      • Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
      • Participate as requires in continuous improvement activities to enhance the quality of patient care.
      • Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.
      • Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.
    • Patient Registration/Insurance Verification/Cashier
      • Update patient information including demographics, insurance information, patient authorization and other paperwork per protocols.
      • Verify insurance coverage through proper portals and established procedures.
      • Communicate appropriately with providers and staff in supported departments.
      • Monitor no-shows/late cancellations and take action per set policies.
      • Collect co-pays and patient payments based on location.
      • Demonstrate accuracy in writing receipts, processing credit-card payments and balancing cash drawer/bag based on location.
      • Communicate with and direct patients to Financial Services to arrange for payment plans and to assist with billing questions.
      • Assist providers and nursing staff to make schedule adjustments and changes.
      • Process referral requests and monitors work queues.
      • Enter telephone encounters and complete assigned tasks in EMR.
      • Demonstrate "Standards of Excellence" when other duties are assigned.
  • 26 Days Ago

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Patient Access Specialist-Scheduling-Radiology
  • Cuyuna Regional Medical Center
  • Crosby, MN PART_TIME
  • This position is an internal posting for current CRMC employees to apply beginning at 8:00 am on 2/21 until 4:00 pm on 2/27 POSITION SUMMARY Responsible for accurately scheduling a variety of procedur...
  • 28 Days Ago

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Patient Access Specialist-Scheduling-Radiology
  • Cuyuna Regional Medical Center * Radiology Admin
  • Crosby, MN FULL_TIME
  • Cuyuna Regional Medical Center * Radiology AdminCrosby, MNAdministrative SupportPart Time Over, 8-hour Day ShiftFTE: .5 FTE (40 hours per pay period)Weekend Requirements: No weekendsPosted 02/21/2024R...
  • 1 Month Ago

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Specialty Scheduling Assistant | Heart and Vascular Center
  • CentraCare
  • Saint Cloud, MN FULL_TIME
  • Find your purpose as a Specialty Scheduling Assistant at the St. Cloud Hospital Heart and Vascular Center! Be a crucial team member contributing to an award winning, nationally recognized program. Our...
  • 23 Days Ago

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Patient Access Specialist-Scheduling-Radiology-LEAD
  • Cuyuna Regional Medical Center
  • Crosby, MN FULL_TIME
  • This position is an internal posting for current CRMC employees to apply beginning at 8:00 am on 3/15 until 4:00 pm on 3/21 POSITION SUMMARY Responsible for accurately scheduling a variety of procedur...
  • 10 Days Ago

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Patient Access Specialist-Scheduling-Radiology-LEAD
  • Cuyuna Regional Medical Center * Radiology Admin-LEAD
  • Crosby, MN FULL_TIME
  • Cuyuna Regional Medical Center * Radiology Admin-LEADCrosby, MNAdministrative SupportFull Time, 8-hour Day ShiftFTE: 1.0 FTE (80 hours per pay period)Weekend Requirements: No weekendsPosted 03/15/2024...
  • 10 Days Ago

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0 Contact Center Scheduling Manager jobs found in Saint Cloud, MN area

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Customer Service Specialist (Remote) (FL Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO FLORIDA RESIDENTS ONLY*** Our Ideal Candidate Vermilion Holding...
  • 3/28/2024 12:00:00 AM

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Customer Contact Assistant I | Full Time 12p-8:30p | CentraCare Plaza
  • CentraCare Health System
  • Saint Cloud, MN
  • Find your purpose as a Customer Contact Assistant for CentraCare! Location: St. Cloud - CentraCare Plaza | After initial...
  • 3/28/2024 12:00:00 AM

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Part Time Optometrist
  • U.S .Vision
  • Saint Cloud, MN
  • U.S. Vision is looking for an independent Part Time Optometrist to run their own office located in or adjacent to our JC...
  • 3/28/2024 12:00:00 AM

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Library Assistant Sherburne/ Wright County, #2024-13
  • Great River Regional Library
  • Saint Cloud, MN
  • Salary: $18.60 Hourly Location : Monticello, MN Job Type: Part-time Job Number: 2024-00013 Department: Patron Services (...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist (Remote) (FL Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO FLORIDA RESIDENTS ONLY*** Our Ideal Candidate Vermilion Holding...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist (MN Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY - ONSITE AT OUR SAUK RAPIDS LOCATION**...
  • 3/24/2024 12:00:00 AM

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Customer Service Specialist (MN Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY - ONSITE AT OUR SAUK RAPIDS LOCATION**...
  • 3/24/2024 12:00:00 AM

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Customer Service/Retail Associate
  • HOM Furniture, Inc.
  • Rogers, MN
  • **Customer Service/Retail Associate** **in Rogers, MN** **(Regular Full Time)** Our Customer Pick Up associates at Plymo...
  • 3/24/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$91,941 to $132,154
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago

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