Contact Center Scheduling Manager jobs in Vincennes, IN
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- German American Bancorp
-
Jasper, IN
FULL_TIME
-
Job Title: 1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
Overview:
As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.
What You’ll Do:
Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment. You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else. You are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.
Bonus Points:- Bilingual/Multi-lingual
- Customer Service experience
- Knowledge of Banking
What we can offer you:
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted
bank services
This position will be located at:
Jasper Operations Center
or
Evansville Vogel Rd
or
Shelbyville Midland Trail
About Us:German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
- 19 Days Ago
- German American
-
Jasper, IN
FULL_TIME
- Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
- 20 Days Ago
- German American
-
Jasper, IN
FULL_TIME
- Job Title: 1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
- 24 Days Ago
- German American Bancorp
-
Jasper, IN
FULL_TIME
- Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
- 2 Months Ago
- Oakland Manager LLC
-
Edgewood, IL
FULL_TIME
- Summary Finished product inventory technicians are responsible for creating and maintaining an accurate count of all finished product inventory stored in the finished product vault. In addition to reg...
- 16 Days Ago
- Oakland Manager LLC
-
Edgewood, IL
FULL_TIME
- As a Field Marketing Representative for Justice Cannabis Co. you will represent our brands across Illinois for the purposes of brand awareness and the sampling of non-medicated products. You will love...
- 29 Days Ago
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0 Contact Center Scheduling Manager jobs found in Vincennes, IN area
About Vincennes, Indiana
were up 1.3% from a year ago