Contact Center Scheduling Supervisor jobs in Anaheim, CA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Supervisor jobs

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Operations Supervisor/Scheduling Manager
  • Securitas Security Services
  • Anaheim, CA FULL_TIME

  • JOB SUMMARY: 

    Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations. 

     
    Distinguishing Characteristics: Primary job function is the management of a segment of an office’s guarding operations. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a position performs such work less than 50% of the time, and/or performs routine duties that are also performed by subordinates more than 40% of the time, it should be classified as: Field Supervisor. 

     
    ESSENTIAL FUNCTIONS: 
    • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 
    • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 
    • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 
    1. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service. 
    2. Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary. 
    3. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel. 
    4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary. 
    5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness. 
    6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 
    7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. 
    8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. 
    9. Performs tasks and duties of a similar nature and scope as required for assigned office. 

     
    MINIMUM QUALIFICATIONS AT ENTRY 
    Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

     
    MINIMUM HIRING STANDARDS: 
    • Must be at least 18 years of age. 
    • Must have a reliable means of communication (i.e., pager or phone). 
    • Must have a reliable means of transportation (public or private). 
    • Must have the legal right to work in the United States. 
    • Must have the ability to speak, read, and write English. 
    • Must have a High School Diploma or GED. 
    • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. 

     
    Education/Experience: Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. 

     
    Competencies (as demonstrated through experience, training, and/or testing): 
    • Understanding of security operations. 
    • Knowledge of supervisory practices. 
    • Planning, organizing and leadership skills. 
    • Oral and written communications skills. 
    • Strong customer service and service delivery orientation. 
    • Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. 
    • Ability to take initiative and achieve results. 

     
    WORKING CONDITIONS (Physical/Mental Demands): 
    With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 
    • Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. 
    • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. 
    • Required ability to handle multiple tasks concurrently. 
    • Handling and being exposed to sensitive and confidential information. 
    • Regular use of vehicle required in the performance of duties. 
    • Regular talking and hearing. 
    • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. 
    • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. 
    • Close vision, distance vision, and ability to adjust focus. 
    • Responding on an on-call basis to emergencies and incidents at all hours.

     
    EOE/M/F/Vet/Disabilities
  • 1 Month Ago
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Birth Center RN Supervisor
  • Clinical Management Consultants
  • Anaheim, CA FULL_TIME
  • An exciting and rewarding opportunity has become available with a thriving hospital in the heart of Los Angeles County for a Birth Center RN Supervisor. This trusted nonprofit hospital has been servin...
  • 1 Month Ago
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Clinical Supervisor
  • McKinley Children's Center
  • San Dimas, CA FULL_TIME
  • McKinley: Youth, Family, and Community are what we are all about! We offer a great working environment and benefits package! McKinley encourages growth so that you can Be your Best H.U.M.A.N. At McKin...
  • 14 Days Ago
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Housekeeping Supervisor
  • San Dimas Retirement Center
  • San Dimas, CA FULL_TIME
  • We are a Skilled Nursing Facility seeking a Housekeeping Supervisor to join our team! The Housekeeping Supervisor oversees all aspects of the housekeeping services for the facility, supervises work ac...
  • 2 Days Ago
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Caregiver Supervisor
  • San Dimas Retirement Center
  • San Dimas, CA FULL_TIME
  • We are seeking to hire a Caregiver Supervisor to join our team! We are a skilled nursing facility looking for dynamic associates to join our clinical team and provide our residents with a best-in-clas...
  • 24 Days Ago
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House Supervisor
  • Anaheim Global Medical Center
  • Anaheim, CA FULL_TIME
  • Using discretion and independent judgment and, under the general supervision of the Chief Nursing Officer, the House Supervisor is responsible for the effective supervision and coordination of the ope...
  • 25 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Anaheim, CA area

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Client Relations Specialist - CA EOR
  • Maxim Healthcare Services
  • Orange, CA
  • Position Description The Client Relations Specialist completes tasks under the direction of the Account Manager for Empl...
  • 4/19/2024 12:00:00 AM
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Customer Support Specialist
  • Partners In Diversity Inc.
  • Costa Mesa, CA
  • DIRECT HIRE * The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Serv...
  • 4/18/2024 12:00:00 AM
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Customer Care Supervisor
  • Marque Urgent Care
  • Irvine, CA
  • Job Description Job Description The Customer Care Center (CCC) at Marque Urgent Care provides consistent, friendly, and ...
  • 4/18/2024 12:00:00 AM
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RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligible
  • Hiring Now!
  • Long Beach, CA
  • RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensa...
  • 4/17/2024 12:00:00 AM
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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 4/16/2024 12:00:00 AM
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Customer Advisor - Sign Language and Bilingual
  • Amtec Contract
  • Orange, CA
  • Job Description Job Description The Customer Advisor position is the initial point of contact for all walk-in customers ...
  • 4/16/2024 12:00:00 AM
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Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*
  • Missionheritage
  • Brea, CA
  • ** Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*** **** New **We are looking for Customer Servic...
  • 4/16/2024 12:00:00 AM
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Customer Service Representative
  • Suburban Propane, LP
  • Placentia, CA
  • > > **Customer Service Representative** **Placentia , CA** **JOB ID: 7954** **JOB CATEGORY: Customer Service** **POSITIO...
  • 4/16/2024 12:00:00 AM
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About Anaheim, California

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$75,777 to $105,363
Anaheim, California area prices
were up 3.2% from a year ago
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