The deadline to apply is February 2nd, 2024.

Job Description

As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.

Job Duties

•    Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity.
•    Supervisor is responsible for delivering on and improving team KPIs and Agent performance.
•    Actively participate in interviewing, hiring, onboarding and termination processes
•    Provide ongoing, timely employee reviews and documentation.
•    Establish a high standard for productivity, quality, and customer experience.
•    Manage daily activities of agents and uphold professional and ethical marketing practices.
•    Maintain an upbeat, professional, and motivated demeanor at all times, provide positive reinforcement, and mentoring agents.
•    Train team members and ensure proper execution of calling procedures and sales techniques.
•    Monitor calls, coach, and counsel sales agents.
•    Continuously motivate team members to develop a highly professional, positive, healthy yet competitive work environment.
•    Initiate programs and ideas to improve performance and operations.
•    Take appropriate and timely action in responding to employee concerns or personnel issues.
•    Track day-to-day team performance and attendance reports.
•    Maintain consistent professional improvement through company-provided workshops, tracking call center trends and active participation in team projects.

Minimum Education and Experience

• At Least 2 to 3 years of supervisory/managerial experience in a Call Center Sales Setting OR 6 months experience in a supervisor role with ADMI's Scheduling Center
• Customer service and sales experience preferred.
• Has excellent communication and leadership skills.
• Proven track record of leading, motivating, and managing others.
• Motivated self-starter
• Strong attention to detail
• Excellent problem-solving skills
• Excellent verbal communication skills
• Previous experience with computer software including Excel and MS Word (Power Point a plus).
• Previous experience and proven ability to effectively and proactively manage change and implement process improvement.
• Professional and efficient verbal and written communication skills.
• Ability to effectively coach, train and develop a team of sales associates.
• Cooperative, professional, and effective interaction skills with co-workers, company staff and visitors.
• Can adequately demonstrate the following skills: Training, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Team Development, Motivation for Sales, Self-Confidence, Sales Planning, Orienting Employees, Demonstrating Empathy and Compassion
• A strong communicator with experience delivering instruction, feedback, coaching, and discipline.
• Embodies Aspen Dental's cultural values, is motivated to work in a company that strives to improve people’s lives, believes in driving personal and professional growth for Agents, and leads by inspiring individuals to meet their highest potential. 

Internal candidates:

• Tenure no less than 6 months in the Scheduling Center
• Minimum team performance of 57% conversion for the year, OR individual performance of 57.5% conversion for the year
• Must be in good standing and not on any active corrective action.