Contact Center Scheduling Supervisor jobs in Concord, NH

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Supervisor jobs

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Contact Center Manager
  • One Credit Union
  • Springfield, VT FULL_TIME
  • The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.
    Essential functions and Basic duties :
    Directs, develops, motivates and coaches contact center personnel; oversees work schedules; administers performance evaluations and recommends appropriate actions including hiring, promotions, and salary adjustments. Identifies performance problems and takes action including terminations.
    The ideal candidate will have :
    • 4-5 years of leadership/coaching experience in a cross-selling environment
    • 2-3 years of financial services experience in a call center
    • 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
    • Great interpersonal and communication (written and oral) skills
    • Strong phone and verbal communication skills along with active listening
    • Proficient in Microsoft office products
    • Ability to navigate internal web based applications
    • Ability to perform simple math such as interest calculations, percentages, multiplication and division
    • Strong TEAM player

    The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.

    Requirements:
    • Education Requirements: College graduate or equivalent work experience.
    • Wages commensurate with experience and skillsets.
    • Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)
  • 20 Days Ago
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Club Contact Center Associate
  • Boys & Girls Clubs of Central NH
  • Concord, NH PART_TIME
  • Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
  • 4 Days Ago
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Club Contact Center Associate
  • Boys & Girls Clubs of Central and Northern NH
  • Concord, NH PART_TIME
  • Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
  • 5 Days Ago
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Mail and Copy Center Supervisor
  • New England College
  • Henniker, NH FULL_TIME
  • The primary objective of this position is to work with the Assistant Vice President of Finance and Administration to oversee and coordinate all mail center responsibilities in accordance with postal a...
  • 10 Days Ago
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Maintenance Supervisor
  • Elm Wood Center - Claremont, NH
  • Claremont, NH FULL_TIME
  • Genesis is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how c...
  • 1 Month Ago
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Front Desk Supervisor - Highland Center
  • Appalachian Mountain Cl
  • Bretton Woods, NH FULL_TIME
  • Title: Front Desk SupervisorLocation: Highland Center, Bretton Woods, NHReports to: Highland Center Guest Services ManagerSalary: $35,000 - $38,000The AMC offers a strong benefits package:Group Health...
  • 24 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Concord, NH area

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Patient Services Rep - Per diem - Pulmonology
  • Wentworth-Douglass Hospital(WDH)
  • Dover, NH
  • Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, te...
  • 4/25/2024 12:00:00 AM
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Manager, Platform Engineering- Workday
  • Capital One
  • Concord, NH
  • Center 3 (19075), United States of America, McLean, Virginia Manager, Platform Engineering- Workday Do you love building...
  • 4/25/2024 12:00:00 AM
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Senior Manager, Information Security Office (ISO) Consultant
  • Capital One
  • Concord, NH
  • Center 3 (19075), United States of America, McLean, Virginia Senior Manager, Information Security Office (ISO) Consultan...
  • 4/25/2024 12:00:00 AM
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Senior Director Software Engineering- Bank Tech
  • Capital One
  • Concord, NH
  • Center 2 (19050), United States of America, McLean, Virginia Senior Director Software Engineering- Bank Tech As a Senior...
  • 4/25/2024 12:00:00 AM
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Provider Services Coordinator
  • Wentworth-douglass Hospital
  • Dover, NH
  • Provider Services Coordinator - ( 3286746 ) Description Wentworth-Douglass Hospital, an affiliate of Mass General Brigha...
  • 4/24/2024 12:00:00 AM
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Phlebotomy Resource | Full Time 40hrs | Days| Sign On Bonus Eligible
  • Concord Hospital, Inc
  • Concord, NH
  • Hours Schedule varies as this is a float position. 40 hours per week. The exact schedule depends upon the needs of the d...
  • 4/24/2024 12:00:00 AM
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Human Resources Coordinator
  • DUPREY SERVICE COMPANY LLC
  • Concord, NH
  • Job Type Full-time Description Duprey Hospitality is seeking an outgoing and energetic Human Resources Coordinator to jo...
  • 4/23/2024 12:00:00 AM
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Patient Service Representative/Certified Medical Assistant - 20 hours per week
  • Catholic Medical Center
  • Manchester, NH
  • Job Description Patient Service Representative/Certified Medical Assistant - 20 hours per week - ( 2200298 ) **Descripti...
  • 4/22/2024 12:00:00 AM
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About Concord, New Hampshire

Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371). According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon. Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$70,516 to $98,047
Concord, New Hampshire area prices
were up 1.4% from a year ago
View detail