Contact Center Scheduling Supervisor jobs in Detroit, MI
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
- Nurse Supervisor-Sickle Cell Treatment Center- 40 hours- day shifts - Henry Ford Health - Careers Careers
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Detroit, MI
FULL_TIME
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GENERAL SUMMARY:
Under the direction of the Nurse Manager or Administration, assumes accountability for a clinic/department with multiple staff members (i.e., RNs, MAs, LPNs, etc.). Provides first line management responsibilities including clinical leadership and supervisory support to an assigned clinic/department. Performs duties of a Registered Nurse in the coordination and delivery of quality compassionate patient care. Utilizes the nursing process of assessment, planning, implementation, and evaluation to provide, delegate, supervise and document care and teaching of patients and families. Works in partnership with the Nurse Manager, the health care team and medical group leaders to ensure a quality practice setting that supports professional nursing practice and quality patient care. Demonstrates clinical competence. Participates in planning and budget development.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in Nursing or related field required. Successful completion of Henry Ford Ambulatory Orientation. Clinical knowledge and analytical abilities necessary to formulate effective nursing care plans.
- Ability to perform a wide variety of professional nursing services.
- Ability to effectively communicate with patients, families, and medical group personnel.
- Two to three (2-3) years of nursing experience in a clinical environment.
- Leadership experience preferred. Basic computer knowledge and keyboarding skills.
- Working knowledge of Word, Excel, and PowerPoint.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current licensure by the Michigan State Board of Nursing as a Registered Nurse.
- Current BLS or ACLS per Henry Ford Health policy.
Additional Information - 5 Days Ago
- Michigan Credit Union League
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Detroit, MI
FULL_TIME
- Organization: Diversified Members Credit Union Date Posted: April 3, 2024 Region: Southeast Michigan Location of Position: DETROIT Position Level: Entry The CCR receives calls from members, determines...
- 11 Days Ago
- Michigan Credit Union League
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Farmington, MI
FULL_TIME
- Organization: Member Driven Technologies Date Posted: January 19, 2024 Region: Southeast Michigan Location of Position: Farmington Hills Position Level: Entry Member Driven Technologies (MDT) is curre...
- 4 Days Ago
- Alliance Catholic Credit Union
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Farmington, MI
FULL_TIME
- Alliance Catholic Credit Union is seeking an exceptional and experienced Assistant Contact Center Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position ...
- 5 Days Ago
- Jackson Hewitt - 2325
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Wayne, MI
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 6 Days Ago
- BCBSM Career Section
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Detroit, MI
INTERN
- This position will support our new agent on boarding process as well as User Acceptance Testing. Responsibilities:This position will be responsible for handling SOS tickets assigned to them, creating ...
- 6 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Detroit, MI area
- G-TECH Services
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Warren, MI
- Job Description Job Description This job is part of a 24/7 operation, holidays, weekends, etc. For training you will sta...
- 4/19/2024 12:00:00 AM
- Great Expressions Dental Centers
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Dearborn, MI
- As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
- 4/19/2024 12:00:00 AM
- Great Expressions Dental Centers
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Livonia, MI
- As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
- 4/19/2024 12:00:00 AM
- SER Metro-Detroit
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Detroit, MI
- Job Description Job Description JOB TITLE: Customer Service Representative (Bilingual) DIVISION: Adult Services DEPARTME...
- 4/18/2024 12:00:00 AM
- General Linen and Uniform Service
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Detroit, MI
- Job Description Job Description This position is located in Detroit, MI, USA. We are seeking a Customer Service Represen...
- 4/18/2024 12:00:00 AM
- Michaels Stores, Inc.
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Roseville, MI
- Store - DET-ROSEVILLE Deliver friendly customer service, help customers shop our store, and find what they're looking fo...
- 4/18/2024 12:00:00 AM
- TREMEC
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Romulus, MI
- POSITION OVERVIEW: Acts as the primary contact for customers wishing to place, change or inquire about the status of a p...
- 4/17/2024 12:00:00 AM
- Edcor Data Services LLC
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Troy, MI
- Job Description Job Description Salary: $16-$18 hourly About Edcor | A Higher Degree of Tuition Management: Edcor provid...
- 4/16/2024 12:00:00 AM
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