Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Your talents, skills and heart are in high demand. Join our team of collaborative healthcare professionals and work closely with a cross-functional team to create an environment of quality health and wellness of the minds, bodies and spirit s of our residents. APPLY TODAY!
About Us
Over the past 20 years, Nexion has grown to 56 affiliate skilled nursing and rehabilitation, as well as assisted living facilities in Louisiana, Mississippi and Texas. Our collaborative and compassionate culture provides a platform for team members to share their talents and skills to facilitate continuous improvement across the entire organization. Nexion has also taken an active stance for diversity and inclusion by establishing a Diversity Task Force to tear down divisive barriers and build unity of cultures and purpose. Our commitment to excellence begins with the unity of our team for the care of our residents, which is reflected in our positive clinical outcomes, resident and family member testimonials, customer satisfaction ratings, AHCA Quality Awards and the advancement and tenure of our associates. We invite you to experience the Nexion culture and grow with us.
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