Contact Center Scheduling Supervisor jobs in Jackson, MS

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Supervisor jobs

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
    Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
     
    What you’ll do here:
    The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
    • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
     
    Skills you’ll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 2 Months Ago
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Manager-Call Center - BMG JS Central Scheduling
  • Baptist
  • Jackson, MS FULL_TIME
  • Summary Serves as a patient access expert to provide recommendations to improve workflows and enhance the scope and future trajectory of the Call Center and Referral Center. Responsible for managing t...
  • 2 Months Ago
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Call Center Supervisor
  • Morgan White Group
  • Ridgeland, MS FULL_TIME
  • GENERAL JOB DUTIES AND RESPONSIBILITIES: The Customer Service Supervisor takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacti...
  • 11 Days Ago
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Shift Supervisor
  • Lincoln Residential Center
  • Brookhaven, MS FULL_TIME
  • 2ND Shift Supervisor 1:45pm-10:30pm POSITION PURPOSE Ensures the day-to-day operations of the shift in regard resident/employee scheduling and activities. Ensures federal, state and facility guideline...
  • 14 Days Ago
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Supervisor Nursing- Adolescent Tau Center
  • St Dominic-Jackson Memorial Hospital
  • Jackson, MS FULL_TIME
  • Supervisor Nursing - $10,000 Sign on Bonus!Full Time, Night shiftAdolescent Inpatient Unit-Tau CenterBaton Rouge, LaJob Title : Supervisor Nursing Job Summary :The Unit Supervisor supervises and coord...
  • 1 Month Ago
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PRN RN Weekend Supervisor
  • Laurelwood Community Living Center
  • Laurel, MS FULL_TIME
  • DescriptionAmazing Registered Nurse Weekend SupervisorAre you a Highly Skilled, Caring, Compassionate Registered Nurse seeking employment with unparalleled benefits and growth opportunities?? Look no ...
  • 1 Day Ago
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0 Contact Center Scheduling Supervisor jobs found in Jackson, MS area

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Patient Services Coordinator II - Cancer Ctr-Rad Oncology
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/18/2024 12:00:00 AM
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Patient Care Coordinator-Otolaryngology - Head and Neck Surgery
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/18/2024 12:00:00 AM
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RN I-PRN - General Pediatric Unit-4 C
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/17/2024 12:00:00 AM
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RN II-Oncology RN - Cancer Center
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/17/2024 12:00:00 AM
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RN I-Acute Care - 2 South
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/17/2024 12:00:00 AM
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Patient Financial Services Coordinator II - HBC Front End
  • University of Mississippi Medical Center
  • Clinton, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/14/2024 12:00:00 AM
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Construction Manager - Substation - Mississippi
  • Black & Veatch
  • Jackson, MS
  • **Construction Manager - Substation - Mississippi** **Date:** Apr 5, 2024 **Location:** MS, US **Company:** Black & Veat...
  • 4/14/2024 12:00:00 AM
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Director, Business Development (Hackster.io)
  • Avnet
  • Jackson, MS
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 4/14/2024 12:00:00 AM
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About Jackson, Mississippi

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$60,745 to $84,461
Jackson, Mississippi area prices
were up 1.2% from a year ago
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