Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
```Overview:
We are seeking a highly skilled and experienced Maintenance Supervisor to join our team. As a Maintenance Supervisor, you will be responsible for overseeing the maintenance operations and ensuring the efficient and effective functioning of our facilities. The ideal candidate will have strong leadership skills, extensive knowledge of mechanical systems, and experience in project management, as well as long-term care knowledge.
Responsibilities:
- Supervise and coordinate the work of maintenance staff, including assigning tasks and providing guidance and training as needed.
- Develop and implement maintenance procedures to ensure the proper functioning of equipment and systems.
- Conduct regular inspections of facilities to identify maintenance needs and address them in a timely manner.
- Coordinate with external contractors for specialized repairs or installations.
- Maintain accurate records of maintenance activities, including work orders, equipment logs, and inventory.
- Monitor and manage the budget for maintenance operations, ensuring cost-effective solutions.
- Implement safety protocols and ensure compliance with all relevant regulations.
- Stay updated on industry trends and advancements in maintenance technology.
Requirements:
- High school diploma or equivalent; additional certification or training in a relevant field is preferred.
- Proven experience as a Maintenance Supervisor or similar role.
- Strong knowledge of mechanical systems, including high voltage and low voltage systems.
- Familiarity with logic controllers and computerized maintenance management systems (CMMS).
- Excellent leadership skills with the ability to motivate and guide a team.
- Solid project management skills with the ability to prioritize tasks and meet deadlines.
- Good understanding of facilities management principles.
- Ability to fabricate, repair, and maintain equipment as needed.
- Strong problem-solving abilities with attention to detail.
If you are a highly motivated individual with a passion for maintaining efficient operations, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
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Ability to Relocate:
Work Location: In person
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0 Contact Center Scheduling Supervisor jobs found in Kingsport, TN area