Contact Center Scheduling Supervisor jobs in Lake Charles, LA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2020 Salary.com)

Filters

1 Contact Center Scheduling Supervisor job found in Lake Charles, LA area

Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state. As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$54,343 to $73,550
Lake Charles, Louisiana area prices
were up 1.2% from a year ago

Contact Center Scheduling Supervisor in Atlanta, GA
Takes an active role in coaching and mentoring the team to ensure continued employee growth and success, both on the team and at the broader CHOA organization.
October 26, 2019
Facilitates communications and expectations between the Contact Center and other departments.
December 18, 2019
Assists in the development and maintenance of staff orientation manuals, skills checklist, policy and procedures, and guidelines for the Contact Center.
January 08, 2020