Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Superior Credit Union is hiring for a full-time Contact Center Representative at the Elida location.
Schedule: Monday-Friday,10:30A.M.-7:00P.M.
Pay: $16.71-$27.63/hour
The prime candidate will have extensive customer service experience and knowledge of banking products and services. Excellent organizational, problem solving, computer skills, communication skills, a willingness to learn, and being a team player are required.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Apply online at www.superiorcu.com under About/Careers.
Job Type: Full-time
Pay: $16.71 - $27.63 per hour
Physical setting:
Schedule:
Work Location: In person
0 Contact Center Scheduling Supervisor jobs found in Lima, OH area