Contact Center Scheduling Supervisor jobs in Peoria, IL

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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  • 4 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 12 Days Ago

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Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role More specific title would be a Knowledge Specialist. Other titles are Content Writer, Contact Center, Trainer, Teacher provide self help contents monitor data Top Skills Knowledge of Microsoft Wo...
  • 16 Days Ago

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Conference Center Supervisor
  • Stoney Creek Hotel & Conference Center, Peoria, IL
  • East Peoria, IL FULL_TIME
  • General ResponsibilitiesResponsible for assisting the Conference Center Manager in the coordination of the Conference Center department to meet the missions of guest satisfaction, property appearance ...
  • 1 Month Ago

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Accounting Supervisor
  • The Center for Youth and Family Solutions
  • Peoria, IL FULL_TIME
  • See yourself achieving solutions. Join our team! Perks of Working at CYFS: Paid Time Off: 12 Paid Holidays 15 Paid Vacation Days (increases every 2 years) 8 Paid Sick Days 5 Paid Personal/Wellness Day...
  • 22 Days Ago

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Building Supervisor for Lakeview Recreation Center
  • Peoria Park District
  • Peoria, IL PART_TIME
  • Do you have an interest in overseeing evening/weekend activities and rentals at a recreation facility? "There's more to explore" as a Building Supervisor at Lakeview Recreation Center. Apply online to...
  • 1 Month Ago

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0 Contact Center Scheduling Supervisor jobs found in Peoria, IL area

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Respiratory Therapy Instructor - Part Time Adjunct Faculty
  • Illinois Central College
  • Peoria, IL
  • Summary Illinois Central College is looking for Adjunct Faculty to teach Respiratory Therapy Program Courses. Day and Ev...
  • 4/19/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (TypeScript, Node, React, AWS)
  • Hiring Now!
  • Peoria, IL
  • Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (TypeScript, Node, Rea...
  • 4/19/2024 12:00:00 AM

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Sr. Manager, Solution Architect- Workday
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Manager, Solution Architect- Workday People Tech is lea...
  • 4/19/2024 12:00:00 AM

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Senior Software Engineer (Go)
  • Hiring Now!
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer (Go) Do you love building and pion...
  • 4/18/2024 12:00:00 AM

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Senior Machine Learning Engineer
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Machine Learning Engineer As a Capital One Machine L...
  • 4/15/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 4/15/2024 12:00:00 AM

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Senior Software Engineer Back End (Python, AWS)
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer Back End (Python, AWS) Do you love...
  • 4/15/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, Go)
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java, Go) Do you love...
  • 4/15/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$65,733 to $91,397
Peoria, Illinois area prices
were up 1.3% from a year ago