Contact Center Scheduling Supervisor jobs in Rockford, IL

POSITION SUMMARY:

Schedules appointments efficiency and optimal customer service in a fast-paced and challenging environment. Schedules testing with physicians, physician office personnel and hospital departments using detailed knowledge of all testing sequences. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.

EDUCATION/TRAINING:

Associates Degree preferred with an emphasis on healthcare. At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred.

EXPERIENCE/SKILLS/ABILITIES:

Must be detail oriented and well organized. Requires ability to multitask in a high call volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication & listening skills required. Excellent interpersonal and customer service skills with ability to interact with all levels of staff, patients, and diverse population required. Knowledge of medical terminology, basic anatomy preferred. Ability to type 30 wpm required. Previous computer experience required.

Successful completion of annual job specific competencies and skill verification tools required.