Contact Center Scheduling Supervisor jobs in San Antonio, TX

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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  • 7 Days Ago

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Contact Center Agent
  • HealthTexas
  • San Antonio, TX FULL_TIME
  • Hours: Monday - Friday, 8am - 5pm. No weekends and holidays. $500 signing bonus Location: 1701 Grandstand, San Antonio TX 78238 Why is HealthTexas Different? HealthTexas is a physician-owned organizat...
  • 15 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 14 Days Ago

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Bilingual In Office Scheduling Coordinator
  • Rhapsody Counseling and Wellness Center
  • San Antonio, TX FULL_TIME
  • Rhapsody Counseling & Wellness Center is a leading mental health facility dedicated to providing comprehensive and compassionate services to our clients. Our team of dedicated professionals is committ...
  • 8 Days Ago

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Scheduling Coordinator (IN0758 -East)
  • CommuniCare Health Center Careers
  • San Antonio, TX FULL_TIME
  • Responsible for monitoring, reviewing, and coordinating provider schedules. Creates and updates EHR scheduling templates to ensure maximum provider productivity and patient access to care. Reviews pro...
  • 10 Days Ago

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Contact Center Planning Analyst - Enterprise Complaints
  • Wells Fargo
  • San Antonio, TX FULL_TIME
  • Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
  • 15 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in San Antonio, TX area

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Patient Safety Attendant
  • Methodist Hospital Metropolitan
  • San Antonio, TX
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 4/23/2024 12:00:00 AM

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Work From Home Senior Customer Service Expert - eBay Payments Agent
  • eBay Inc.
  • San Antonio, TX
  • **Work From Home Senior Customer Service Expert - eBay Payments Agent** Location: San Antonio, Texas Requisition Number:...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative | $1,000 Sign-On Bonus through 12/31/21
  • Sonder
  • San Antonio, TX
  • Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed acco...
  • 4/22/2024 12:00:00 AM

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Customer Service Rep - On Site
  • Goodwill San Antonio
  • San Antonio, TX
  • Job Description Customer Service Rep - On Site - 180764 **Description** **GET TO KNOW ALORICA** At Alorica, we only do o...
  • 4/22/2024 12:00:00 AM

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Customer Service Rep - Work at Home - SAN ANTONIO, TEXAS AREA ONLY
  • Goodwill San Antonio
  • San Antonio, TX
  • Job Description Customer Service Rep - Work at Home - SAN ANTONIO, TEXAS AREA ONLY - 180762 **Description** **GET TO KNO...
  • 4/21/2024 12:00:00 AM

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Government and Public Sector - Service Delivery Center - Technology Risk - Senior Analyst
  • Ernst & Young LLP
  • San Antonio, TX
  • **Cookie information** Location: San Antonio Other locations: Primary Location Only At EY, youll have the chance to buil...
  • 4/21/2024 12:00:00 AM

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Customer Service Support Representative
  • Pyramid Consulting, Inc.
  • San Antonio, TX
  • Immediate need for a talented OUTSIDE SALES REPRESENTATIVE. This is a Fulltime opportunity with long-term potential and ...
  • 4/21/2024 12:00:00 AM

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Nuclear CV Services Tech PRN
  • Methodist Hospital
  • San Antonio, TX
  • Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring ...
  • 4/20/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$64,639 to $89,877
San Antonio, Texas area prices
were up 1.2% from a year ago