Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Seneca Nursing and Rehab Center in Waterloo, NY is a skilled nursing home facility looking for a driven individual interested in being our Staffing Coordinator . This is a Full-Time opportunity.
Schedule is Monday- Friday 8am-4pm with some flexibility.
Only a short drive to a scenic location - 8 minutes from Senecca Falls, 13 minutes from Fayette, 14 minutes from MacDougall, 15 minutes from Dublin, 16 minutes from Geneva and Tyre, 17 minutes from Phelps, 19 minutes from Clyde, 25 minutes from Savannah and Clifton Springs and 29 minutes from Auburn!
Responsibilities include:
This position requires a fast paced, driven individual with great customer service skills. Individual should be willing to assist in tasks no listed above upon request. Working well with staff is a must. Ability to utilize computer systems such as Word, Excel, Outlook is Required.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Experience:
Work Location: In person
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0 Contact Center Scheduling Supervisor jobs found in Syracuse, NY area