Provides Contact Center service support backup for other team members, and covers various shifts when needed.
February 29, 2020
Monitors the quality and productivity of the team using available tools, including, but not limited to, performing live observations, documentation review.
February 22, 2020
Takes an active role in coaching and mentoring the team to ensure continued employee growth and success, both on the team and at the broader CHOA organization.
February 19, 2020