Contact Center Scheduling Supervisor jobs in Waco, TX

Nexion affiliates operate 56 skilled nursing and rehabilitation as well as assisted living facilities in Louisiana, Mississippi and Texas. Each of our affiliate skilled nursing and assisted living campuses offers a home-like setting influenced by their own unique regional cultures. Our commitment to excellence is reflected in our positive clinical outcomes, resident and family member testimonials, satisfaction reports and AHCA Quality Awards.

Responsibilities:

• Serves as a working lead, coordinating the routine responsibilities of the housekeeping and laundry attendants.
• Assists in ensuring a clean and sanitary environment throughout the facility for all associates and residents.
• Monitors employee productivity and provides suggestions for increased service and productivity.
• Takes responsibility for specific work or functional activities as directed by the facility Administrator.
• Responsible for orientation and training of team members.
• Performs day to day assignments in addition to supervisory duties.
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Takes an interest and initiative in the development of the team.
• Complies with all company safety and risk management policies and procedures.
• Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position.
• Applies knowledge of department policies and procedures, and utilizes a general understanding of other departments’ functions.

Qualifications:

• One or more years of related work experience. Experience working in long term care is preferred.
• Previous supervisory experience is preferred.

Compensation and Benefits Package

• Competitive wage
• Great Benefits packages
• Opportunity to make a difference in the community
  p. EOE M/F/D/V