Contact Center Scheduling Supervisor jobs in Worcester, MA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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ABA Center Supervisor
  • Homebase Behavior Consulting
  • Boylston, MA PART_TIME
  • Homebase Behavior Consulting is hiring a Center Coordinator for our Boylston MA location!

    Former Behavior Therapists looking to take the next step towards advancing their careers are encouraged to apply!

    Job Summary:
    The Center Coordinator will act as a multi-functional member of the team handling all duties related to maintaining order at the center as well as performing a variety of Social Group and office related tasks. This is an in-person position that reports directly to the Office Manager. The Center Coordinator is a 27hr/wk position whose schedule is as follows: Monday through Friday 2:30pm-7pm and Saturdays 8:30am - 1pm.

    What we're looking for: Self starter's with the desire to gain experience and join a collaborative team. Homebase Behavior Consulting is a small center that provides Applied Behavior Analysis for children diagnosed with Autism Spectrum Disorder. We are looking for a cross functional, part time, team player to join our team! You will be overseeing the in's and out's of what goes on at our center so personability and a can-do attitude is a must! Candidates with management experience, organizational skills and the ability to quickly adapt to a changing situation will thrive in this position. Experience with ASD is a huge plus!

    Job Responsibilities:
    ● Plan Saturday Social Group Curriculum
    ● Oversee Daily Client Pick up and Drop off
    ● Create Social Group Activity Materials and Examples
    ● Cover Clients as Needed When Arriving Early Etc.
    ● Attend Saturday Social Group and act assist with Leading Activities
    ● Input the Framework of all Client Center Sessions Into Aloha
    ● Create and Maintain a Center Inventory System
    ● Create and Send Out Social Group Pairings Across all Platforms
    ● Center Closing Duties: Lights, Locking, Last One Out, Etc.
    ● Interface with Parents and Transportation Companies Upon Arrival
    ● Maintain Accurate Transportation Logs
    ● Work 1-1 with a Client as Needed
    ● Field Supply Requests From BT’s and Send to Office Manager
    ● Act as point Person in the Absence of Office Manager
    ● Organizational Projects as Needed
    ● Basic Center Cleaning Duties as Assigned
    ● Keep a Detailed Phone Log with Details of Who Called, Messages, Etc.
    ● Keep Up to Date Daily Recap and Relay Important Information to Office Manager
    ● Variety of Scanning, Faxing, Filing and Other Administrative Tasks
    ● Meet with Office Manager and Principal As Needed
    ● Act as Assistant to Office Manager and Carry Out Per Diem Requests
    ● Other Duties as Assigned by the Office Manager and Principal

    Homebase Behavior Consulting is an equal opportunity employer. HBC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment) sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

    Education: High School graduate, degree's in education (special) or business preferred but not required
    Physical: Sitting, Bending, Standing, Lifting, Typing

    Job Type: Part-time

    Pay: $17.08 - $24.39 per hour

    Expected hours: 27 per week

    Benefits:

    • Flexible schedule
    • Professional development assistance

    Schedule:

    • 4 hour shift
    • After school
    • Day shift
    • Evening shift
    • Weekends as needed

    Work setting:

    • Clinic
    • Office

    Application Question(s):

    • Are you available to work M-F 2:30pm-7pm & Saturdays 8:30am-1pm?

    Ability to Relocate:

    • Boylston, MA 01505: Relocate before starting work (Required)

    Work Location: In person

  • 22 Days Ago

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Call Center Supervisor
  • Renewal by Andersen | Esler Companies
  • Worcester, MA FULL_TIME
  • Come work for a Top Workplace and earn up to $75,000-$90,000 as an Inside Sales Coach.Base pay plus monthly Performance-based bonus. Work isn’t supposed to be this fun!Our business is thriving, and we...
  • 1 Month Ago

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Equipment Center Supervisor
  • EssilorLuxottica
  • Dudley, MA FULL_TIME
  • Requisition ID: 832995 Store #: E01925 Mfg Ops-Maintenance DUDL Position:Full-Time Total Rewards: Benefits/Incentive Information Gentex Optics is part of EssilorLuxottica, a global leader in the desig...
  • 1 Month Ago

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Culinary Center Operations Supervisor
  • EG America LLC
  • Westborough, MA FULL_TIME
  • Position Summary: The Plant Operation Supervisor is responsible for daily production of a 24 million units a year food assembly plant with frozen & fresh sandwiches and deposited product. Responsibili...
  • 28 Days Ago

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Call Center Supervisor/Manager
  • New England Spas
  • Westborough, MA FULL_TIME
  • New England Spas has been the leading Hot Tub dealer in Massachusetts for over 40 years. We are seeking a highly motivated and experienced Call Center Supervisor/ Manager to join our team. This indivi...
  • 1 Month Ago

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Clinical Supervisor
  • Evolve Recovery Center
  • Millbury, MA FULL_TIME
  • Evolve Recovery Centers: Position Title: Clinical Supervisor A first in class residential treatment center focused on mending the mind, body and spirit of those struggling with addiction and co-occurr...
  • Just Posted

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0 Contact Center Scheduling Supervisor jobs found in Worcester, MA area

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Patient Access Representative - MAPS Center for Women
  • Beth Israel Lahey Health
  • Watertown, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 4/22/2024 12:00:00 AM

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Director Aftermarket & Services
  • CIRCOR International, Inc
  • Warren, MA
  • CIRCOR International ( www.circor.com ) is one of the world’s leading providers of mission critical flow control product...
  • 4/21/2024 12:00:00 AM

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Undergraduate Placement Year - Customer Services & Process Support Opportunities
  • Worcester Bosch Group
  • Worcester, MA
  • **Undergraduate Placement Year - Customer Services & Process Support Opportunities** * Cotswold Way, Worcester, UK * Ful...
  • 4/21/2024 12:00:00 AM

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Patient Access Representative - MAPS Center for Women
  • Beth Israel Lahey Health
  • Cambridge, MA
  • **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
  • 4/21/2024 12:00:00 AM

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Customer Service Rep - Hybrid Schedule!
  • Pet Food Experts Inc
  • Pawtucket, RI
  • Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build ...
  • 4/21/2024 12:00:00 AM

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IT - Service - Lab Computing Analyst
  • Pyramid Consulting, Inc.
  • Boston, MA
  • Immediate need for a talented Lab Computing Analyst. This is a 08+ Monthscontract opportunity with long-term potential a...
  • 4/21/2024 12:00:00 AM

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Information Center Assistant Manager, Marlborough
  • Digital Federal Credit Union
  • Marlborough, MA
  • ** Information Center Assistant Manager, Marlborough** **Job Category****:** Information Center **Requisition Number****...
  • 4/20/2024 12:00:00 AM

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Program Manager - Call Center Patient Support Services - Remote
  • IQVIA, Inc.
  • Northborough, MA
  • **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
  • 4/20/2024 12:00:00 AM

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$72,087 to $100,232
Worcester, Massachusetts area prices
were up 1.6% from a year ago