Contact Center Team Leader (Includes Selling) jobs in Altoona, PA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Associate Selling Team Leader
  • aerie by American Eagle Outfitters
  • Altoona, PA FULL_TIME
  • YOUR ROLE

    As the full-time Associate Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards and delivers operational excellence! Most importantly, you represent our company values and bring your REAL self to work every day.

    YOUR RESPONSIBILITIES

    • You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
    • You're a people leader: You're all about motivating and inspiring your team through AEO's core values. You're a role-model leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
    • You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
    • You know that teamwork makes the dream work: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
    • You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
    • Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.

    YOU'D BE GREAT FOR THIS ROLE IF:

    • You love AE and Aerie products!
    • You've led teams in a retail management role previously - #practicemakesperfect!
    • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
    • You know how to lead and develop teams and have a general understanding of employment law.
    • Business acumen? You've got it!
    • You have flexible availability - you're available to work when the guest shops!

    OUR ASSOCIATES LOVE AEO BECAUSE:

    • They work with REAL people - there's nothing like your #AEOFamily.
    • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
    • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
    • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

    PAY/BENEFITS INFORMATION:

    • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
    • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
    • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
    • AEO may also provide discretionary bonuses and other incentives at its discretion.aerie by American Eagle Outfitters is looking for a Warehouse Lead to join our team in Altoona, PA!

    Job Description:

    The Warehouse Lead will be responsible for ensuring the warehouse is organized, clean and safe. The ideal candidate will be able to lead, train, and manage a team of warehouse employees. The Warehouse Lead will also be responsible for ensuring the warehouse is stocked with all necessary supplies, and that the warehouse is operating efficiently.

    Essential Functions:

    • Train and manage employees to ensure the highest level of safety and efficiency in their job.
    • Complete daily cycle counts, make sure inventory levels are up to date.
    • Maintain a clean and safe working environment.
    • Track inventory of all warehouse equipment.
    • Maintain the warehouse by cleaning, stocking, and organizing products.
    • Train and coach new employees on how to do their job safely and efficiently.
    • Work closely with customers to ensure orders are fulfilled on time.
    • Ensure the safety of workers by following policies and procedures outlined by the company.
    • Perform other duties as assigned.

    Required Skills:

    • Strong communication skills - written and verbal.
    • Customer service orientation - work with customers and respond to customer concerns or complaints in a timely, professional manner.
    • Problem solving skills - working with customers to resolve any issues that may arise with their orders or interactions with other warehouse staff.
    • Ability to work well under pressure as a team player in a fast-paced environment.
    • Ability to work well under pressure as a team player in a fast-paced environment.
    • Be able to lift up to 50lbs, repetitively, on your feet while standing throughout the day.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Day shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    Work Location: In person

  • 1 Month Ago

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Shift Leader
  • Our Team
  • Altoona, PA FULL_TIME
  • Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path. Come advance your Career on the Denny’s Team! A Denny’s Shift Leader is motivated and shar...
  • 24 Days Ago

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Shift Leader
  • Our Team
  • Brookville, PA FULL_TIME
  • Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path. Come advance your Career on the Denny’s Team! A Denny’s Shift Leader is motivated and shar...
  • 24 Days Ago

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Team leader
  • Burger King
  • Altoona, PA FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • Just Posted

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Team Leader
  • Tractor Supply Company
  • Everett, PA FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • Just Posted

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Team Leader
  • Chick-fil-A | Happy Valley (State College)
  • State College, PA FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 1 Day Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Altoona, PA area

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LPN - Dayshifts - OR (Open Heart Team)
  • University of Pittsburgh Medical Center
  • Altoona, PA
  • Licensed Practical Nurse Operating Room 1.0 full time, 6:30am-3pm, varied as needed, with rotation and on-call Union pos...
  • 3/28/2024 12:00:00 AM

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RN Staff Nurse (6:45a-3:15p) - Operating Room
  • University of Pittsburgh Medical Center
  • Altoona, PA
  • UPMC Altoona is hiring a Future Graduate or Registered Nurse to help support our Operating Room! This is a full-time, da...
  • 3/28/2024 12:00:00 AM

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LPN - Days/Evenings - Surgical Trauma/Oncology
  • University of Pittsburgh Medical Center
  • Altoona, PA
  • UPMC Altoona is seeking a full-time Licensed Practical Nurse to join our Surgical Trauma/Medical Oncology & Palliative C...
  • 3/28/2024 12:00:00 AM

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RN (Weekend Program) Home Health
  • University of Pittsburgh Medical Center
  • Altoona, PA
  • UPMC is hiring a Home Health Registered Nurse (RN) for weekend shifts. This position offers the same benefits as a full-...
  • 3/28/2024 12:00:00 AM

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Patient Care Technician - Evenings - T11 Trauma
  • University of Pittsburgh Medical Center
  • Altoona, PA
  • Are you looking for an entry level patient support position to start and grow a rewarding healthcare career? UPMC Altoon...
  • 3/28/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative
  • IONOS Inc.
  • Altoona, PA
  • Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
  • 3/27/2024 12:00:00 AM

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Altoona Customer Service Representative
  • Montoursville, PA
  • Altoona, PA
  • **Join Our Team at American Customer Care Altoona** Surround yourself with individuals who strive to make your work expe...
  • 3/25/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Johnstown, PA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/25/2024 12:00:00 AM

Altoona is a city in Blair County, Pennsylvania, United States. It is the principal city of the Altoona Metropolitan Statistical Area (MSA). The population was 46,320 at the time of the 2010 Census, making it the eleventh most populous city in Pennsylvania. The Altoona MSA includes all of Blair County and was recorded as having a population of 127,089 at the 2010 Census, around 100,000 of whom live within a 5-mile (8.0 km) radius of the Altoona city center according to U.S. Census ZIP Code population data. This includes the adjacent boroughs of Hollidaysburg and Duncansville, adjacent township...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,638 to $86,962
Altoona, Pennsylvania area prices
were up 1.5% from a year ago