Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Overview:
The Business Development and Contact Center Team Lead is responsible for managing strategic business development projects, identifying new business opportunities, and managing a team of contact center staff, ensuring the seamless functioning of daily operations while upholding patient satisfaction.
Duties:
Requirements:
We offer competitive compensation packages and opportunities for career growth within our organization. If you are a motivated individual with a passion for business development, we would love to hear from you. Apply now to join our dynamic team!
Job Type: Full-time
Benefits:
Schedule:
Travel requirement:
Ability to Relocate:
Work Location: In person
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