Contact Center Team Leader (Includes Selling) jobs in Asheville, NC

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Team Leader (Includes Selling) jobs

T
Phlebotomy Center Team Leader
  • The Blood Connection
  • Hendersonville, NC FULL_TIME
  • 24 Days PTO! - Use it, Cash it, Roll it Potential Company Bonuses Tuition Reimbursement  401k Retirement Plan Health Insurance (Medical, Vision, and Dental) Healthcare and Dependent Care FSA Short and Long-Term Disability Employee Assistance Program (EAP) Basic Life Insurance  Position Overview Provides direct supervision of staff and oversees operational functions at a Fixed Site Center. Responsible for outcome of goal while overseeing efficiency of the center and strives to maintain teamwork in a professional manner. Ensures team compliance with FDA, AABB, or other external regulatory agencies and ensures The Blood Connection’s Standard Operating Procedures are followed. Acts as a role model for exemplary customer service. Ensures safety of the blood supply and donor while performing all aspects of the collection process. Prepares blood products for the lab and performs quality control in accordance with SOP. This role is responsible for completing the required paperwork accurately. Essential Functions Organizational Responsibilities: Understands and supports the quality goals of the company Operational Responsibilities: Checks the condition of the facility and ensures that deficiencies are reported promptly via the ticketing system (ex. maintenance needed/required, lack of cleanliness after the cleaning company has cleaned) Ensures that all collection supplies needed are present Ensures that QC is completed and documented in accordance with SOP (any deficiencies must be corrected and documented prior to use of the equipment) Ensures all staff are in alignment with the Donor Services dress code (any deficiencies should be corrected immediately) Initiates contact with the entire collections team and provides team goals, assignments, and instructions for the day Ensures all areas of the building are maintained in a clean, neat, and organized manner Communicates with Donor Services Management when donor flow is compromised in any way (ex. center opening late, lack of supplies, inadequate staffing) Sets and communicates expectations for automated collections Donor Scheduling: Review’s donor appointment schedule and ensures schedule is followed as closely as possible to respect the donor’s time Ensures that future donor appointments are confirmed by appropriate staff member Donor Eligibility: Screens prospective donors through medical history, mini physical, and testing results Donor Collection: Oversees/performs donor health history and physical assessment according to current standard operating procedures Oversees/selects proper material for blood collection Oversees/performs venipuncture on eligible donors Oversees/performs stripping, sealing, and packing of units for transport/storage Oversees/provides supportive care and documentation for donor reactions Ensures/administers post-phlebotomy care Oversees/sets up and primes automated collection systems for all automated procedures Ensures/strives to collect platelet donors at highest possible yield Ensures/chooses appropriate collection procedure is selected based on donor restraints and inventory needs Ensures all procedures are accurate and properly documented in Affirm Ensures all donor reactions/adverse events are properly handled and documented in Affirm Ensures adequate amount of supplies/equipment are always on hand Keeps donor area stocked with required materials/equipment needed to adequately screen and collect donors Accountable for ensuring all measures are being taken to meet the goal of the center (ex. calling to recruit donors when feasible, honoring donor appointments, accepting walk-ins, processing all donors regardless of assigned closing time, requesting additional supplies in a timely manner, if needed) Ensures automated collection goals are met Quality Assurance: Ensures/performs blood collection according to SOP, FDA regulations, and AABB standards Performs and documents quality control for designated blood collection equipment Tags and reports defective equipment per SOP and if required, pulls defective equipment from service Reviews various daily QC paperwork for completeness and accuracy Reviews various maintenance worksheets for completeness and accuracy If applicable, reviews special donation documents for completeness and accuracy Performs periodic reviews of all operational logs and maintenance records Ensures compliance with FDA and AABB regulations and standards Supervisory, Leadership, and Teamwork: Delivers the Four Pillars of Excellence Ensures that all staff deliver the Four Pillars of Excellence Provides direct supervision for collection staff at assigned center Monitors staff time and attendance Treats fellow co-workers with respect and professionalism Ensures all associated paperwork is reviewed for completeness and accuracy Addresses and initiates documentation for any non-compliance and/or disciplinary issues (communicates issues with Manager as soon as possible without disrupting the center efficiency) Customer Service: Serves as a Preceptor and Mentor for new and existing staff Greets each donor and/or donor contact in friendly, professional manner Post collection, thanks each donor in appreciative manner Provides environment in which the donor feels comfortable and important Always maintains professional appearance and attitude Miscellaneous: Participates in TBC sponsored blood drives and other special events Other duties as assigned or required Minimum Qualifications Must be able to independently perform essential functions, meet all minimum qualifications and all physical demands outlined in Donor Services Specialist II Job Description Six months of Donor Services Specialist II experience preferred Supporting scorecard metrics and/or commensurate experience Completed Donor Experience Training Completed Donor Service Team Leader Training Valid Driver’s License with no major infractions and dependable transportation Ability to organize and prioritize workload and meet deadlines Excellent customer services skills Ability to read, understand, and follow written and verbal instructions Ability to operate/learn automated collection devices Ability to follow SOP in a heavily FDA regulated environment Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers Ability to work with all levels and in a diverse work environment Ability to establish and maintain effective working relationships with staff, management, and peers Physical Demands Lifting and/or pulling/pushing up to 50 pounds Standing or walking for an extended period Bending and twisting
  • 23 Days Ago
Apply this Job
S
Contact Center Representative
  • Self-Help External
  • Pisgah, NC FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 1 Month Ago
Apply this Job
S
Contact Center Rep
  • Self-Help Federal Credit Union
  • Pisgah, NC FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 2 Months Ago
Apply this Job
S
Contact Center Representative
  • Self-Help Services Corp
  • Pisgah, NC FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 2 Months Ago
Apply this Job
C
Team Leader
  • Chick-fil-A
  • Asheville, NC FULL_TIME,PART_TIME
  • A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character...
  • 15 Days Ago
Apply this Job
T
Team Leader
  • Tractor Supply Company
  • Weaverville, NC FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 17 Days Ago
Apply this Job
View All Contact Center Team Leader (Includes Selling) Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Team Leader (Includes Selling) jobs found in Asheville, NC area

M
Patient Care Technician Pulmonary Progressive Care
  • Mission Hospital
  • Asheville, NC
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 4/24/2024 12:00:00 AM
Apply this job
M
Radiologist Technologist - WEEKDAYS
  • Mission Urology
  • Asheville, NC
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 4/24/2024 12:00:00 AM
Apply this job
M
Licensed Practical Nurse
  • Mission Ortho Trauma Services
  • Asheville, NC
  • Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communi...
  • 4/24/2024 12:00:00 AM
Apply this job
M
Licensed Practical Nurse
  • Mission Ortho Trauma Services
  • Asheville, NC
  • Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communi...
  • 4/23/2024 12:00:00 AM
Apply this job
H
ASPCA Veterinarian
  • Hiring Now!
  • Asheville, NC
  • Please make sure to attach your resume to complete your application. Summary: ASPCA Spay/Neuter Alliance (ASNA) is the p...
  • 4/23/2024 12:00:00 AM
Apply this job
M
Charge Nurse RN Trauma Spine Med Surg
  • Mission Hospital
  • Asheville, NC
  • Description Introduction This position is eligible for a sign on bonus with a two year commitment to Mission Health! *Cu...
  • 4/22/2024 12:00:00 AM
Apply this job
R
Qualified Professional / QP / Hospital Based
  • RHA Health Services
  • Asheville, NC
  • We are hiring for: Qualified Professional / QP / Hospital Based Location: Asheville Behavioral Health Office Type: Regul...
  • 4/21/2024 12:00:00 AM
Apply this job
M
Charge Nurse RN Trauma Spine Med Surg
  • Mission Hospital
  • Asheville, NC
  • Description Introduction This position is eligible for a sign on bonus with a two year commitment to Mission Health! *Cu...
  • 4/21/2024 12:00:00 AM
Apply this job
View All Contact Center Team Leader (Includes Selling) Jobs

About Asheville, North Carolina

Asheville is a city and the county seat of Buncombe County, North Carolina, United States. It is the largest city in Western North Carolina, and the 12th-most populous city in the U.S. state of North Carolina. The city's population was 89,121 according to 2016 estimates. It is the principal city in the four-county Asheville metropolitan area, with a population of 424,858 in 2010. Asheville is located in the Blue Ridge Mountains at the confluence of the Swannanoa River and the French Broad River. According to the United States Census Bureau, the city has a total area of 45.3 square miles (117....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$61,963 to $86,026
Asheville, North Carolina area prices
were up 1.5% from a year ago
View detail