Contact Center Team Leader (Includes Selling) jobs in Binghamton, NY
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Water/Wastewater Team Leader - LaBella Associates
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Binghamton, NY
FULL_TIME
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Our Southern Tier, NY region is searching for a water/wastewater engineer looking to grow their career and build a business service line. The successful candidate will have the ability to call Binghamton or Elmira their home office.
Reporting to the Southern Tier Regional Team leader, this position will have the responsibility to develop and manage a significant portfolio of professional engineering services with a focus on process water and wastewater projects. The Team Leader will provide direct management and supervision of resources and assignments and be responsible for supporting public and private sector markets.
This role can accelerate your career goals through immediate opportunities to lead, and comes with a competitive starting salary, incentive compensation, a comprehensive benefit package, and opportunities to become a LaBella shareholder.
Duties:
- Business development and marketing
- Preparing proposals
- Client management
- Project management
- Assist Group Leaders with work assignments, scheduling and quality control
- Interface and establish rapport with clients and approval agencies
- Become actively involved with local, state and/or national professional associations
- Work with Regional Civil Leader to achieve financial and business development goals
- 12 Days Ago
- NBT Bank
-
Norwich, NY
FULL_TIME
- Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...
- 12 Days Ago
- ServU Federal Credit Union
-
Painted Post, NY
FULL_TIME
- JOB SUMMARY: Prepare and process loan and membership applications from digital channels. These digital channels include online applications and telephone as well as other online channels that may be i...
- 3 Days Ago
- Visions Federal Credit Union
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Endwell, NY
FULL_TIME
- DescriptionVisions Federal Credit Union is developing a pool of applicants for potential full-time, and part-time plus opportunities at our NY, and Downtown, Reading Contact Centers. These positions a...
- 23 Days Ago
- The Arc of Chemung-Schuyler
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Watkins, NY
FULL_TIME
- Join our team at The Arc of Chemung-Schuyler as a Full Time Team Leader and take the next step in your career by leading a dedicated team in Watkins Glen. This exciting opportunity allows you to demon...
- 12 Days Ago
- Tractor Supply Company
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Painted Post, NY
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 9 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Binghamton, NY area
- Cayuga Medical Associates
-
Ithaca, NY
- WHY CHOOSE TO JOIN US? WE VALUE OUR TEAM! When you come to work for Cayuga Medical Associates, you join a growing multis...
- 4/19/2024 12:00:00 AM
- Cayuga Medical Center
-
Ithaca, NY
- Company Overview: Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health ...
- 4/19/2024 12:00:00 AM
- Ascent Services Group
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Binghamton, NY
- Innova Solutions is immediately hiring a Software Developer - Technical Manager. ( Required Active Secret ) Position Typ...
- 4/19/2024 12:00:00 AM
- Cayuga Medical Associates
-
Ithaca, NY
- WHY CHOOSE TO JOIN US? WE VALUE OUR TEAM! When you come to work for Cayuga Medical Associates, you join a growing multis...
- 4/18/2024 12:00:00 AM
- Grid One Solutions, LLC
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Binghamton, NY
- Job Title: Entry Level / Maintenance Technician Entry Level position We will train you! - paid on-the-job training - Day...
- 4/18/2024 12:00:00 AM
- Binghamton University
-
Binghamton, NY
- Assistant Provost and Director of Workforce Development Office of the Provost & Executive Vice President for Academic Af...
- 4/16/2024 12:00:00 AM
- ESFM® USA
-
Johnson City, NY
- Job Summary: Working as a Service Center Leader you are responsible for leading our business services operations center....
- 4/16/2024 12:00:00 AM
- Pritchard Industries
-
Apalachin, NY
- One of the largest Facility Maintenance providers in North America is Hiring! We are looking to hire 2 Part-Time Call Ce...
- 4/15/2024 12:00:00 AM
About Binghamton, New York
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