Contact Center Team Leader (Includes Selling) jobs in Birmingham, AL

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Ashley HomeStore
  • Bessemer, AL FULL_TIME
    • Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
    • Help define the expected level of customer experience and communicate it to the team
    • Assist in designing a high performing cross-sell function for the call center team
    • Oversee the achievement and maintenance of customer experience KPIs and standards
    • Report defined KPI?s to the executive team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Personally handle the most complex and escalated customer service issues
    • Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
    • Evaluate staff?s performance and implement coaching and development plan when needed
  • 10 Days Ago

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Senior Contact Center Advocate | Full-Time
  • Avadian Credit Union
  • Hoover, AL FULL_TIME
  • DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
  • Just Posted

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Policy Change Manager - Contact Center Operations
  • Protective
  • Birmingham, AL FULL_TIME
  • The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be he...
  • 1 Month Ago

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Senior Contact Center Advocate | Part-Time
  • Avadian Credit Union
  • Hoover, AL PART_TIME
  • DescriptionSenior Contact Center Advocate - Part-TimeRate: $23 per hour Part-Time BenefitsWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we have upheld...
  • Just Posted

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Team leader
  • College Hunks Hauling Junk & Moving
  • Pelham, AL FULL_TIME
  • Get Paid to Workout! Yes, you read that correctly. If you enjoy pushing yourself both physically and mentally, we want you to join our College Hunks Hauling Junk and Moving team. We are looking for le...
  • 19 Days Ago

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Team Leader
  • H&R Block
  • Oneonta, AL FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 21 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Birmingham, AL area

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Senior Commercial Relationship Manager
  • Citizens Trust Bank
  • Birmingham, AL
  • Job Description Job Description Senior Commercial Relationship Manager – Birmingham, Alabama Step into the dynamic world...
  • 3/29/2024 12:00:00 AM

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Virology Customer Representative - Birmingham, AL
  • Merck & Co., Inc.
  • Birmingham, AL
  • Job Description The Virology Customer Representative is a key member of the Customer Team and plays a critical role in s...
  • 3/29/2024 12:00:00 AM

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Customer Service Advocate (Open to Remote)
  • Daxko
  • Birmingham, AL
  • **Customer Service Advocate (Open to Remote)** * 600 University Park Pl, Birmingham, AL 35209, USA * Employees can work ...
  • 3/29/2024 12:00:00 AM

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Sales Service Specialist/Coach
  • United Clothing Donation Services - Rhode Island
  • Birmingham, AL
  • Are you passionate about making a difference in peoples lives? Do you find it rewarding to help customers? If you are in...
  • 3/28/2024 12:00:00 AM

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Customer Relations Executive
  • West Midlands Combined Authority
  • Birmingham, AL
  • - Customer Relations Executive **Customer Relations Executive** Full time permanent | 23,578 - 27,579 per annum + exclus...
  • 3/28/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Sequence Health
  • Birmingham, AL
  • Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value syste...
  • 3/27/2024 12:00:00 AM

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Financial Relationship Consultant
  • Citizens Trust Bank
  • Birmingham, AL
  • Job Description Job Description Celebrating over 100 years in the community, Citizens Trust Bank remains committed to pr...
  • 3/26/2024 12:00:00 AM

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Inbound Sales Representative - $15.00/hr + Commission (Remote Alabama)
  • Extra Space Storage, Inc.
  • Birmingham, AL
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/25/2024 12:00:00 AM

Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population of 210,710, it is the most populous city in Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous and fifth largest county. As of 2017, the Birmingham-Hoover Metropolitan Statistical Area had a population of 1,149,807, making it the most populous in Alabama and 49th-most populous in the United States. Birmingham serves as an important regional hub and is associated with the Deep South, Piedmont, and Appalachian regions ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$63,431 to $88,063
Birmingham, Alabama area prices
were up 1.3% from a year ago