Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are in need of a Real Estate Professional to help us identify driven new agents who can meet the demands of our growing real estate business. You’ll be responsible for reaching out to agents, ensuring their abilities align with our high-performance standards, and evaluating if they’re a great culture fit for the team. Ideally, applicants are personable and can balance relationships with multiple candidates at one time. This is a great opportunity to be a part of building an incredible real estate team. If you’re interested in this opportunity, please apply today!
Compensation:$100,000 yearly DOE
Responsibilities:
Jennifer Kenna Home Selling Team is one of the fastest growing teams in SW Florida. Join our amazing team of professionals changing the real estate industry one client at a time. Come grow with us!
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0 Contact Center Team Leader (Includes Selling) jobs found in Bradenton, FL area