Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
LaBella has an immediate opening for a Municipal Engineering Services Team Leader. Reporting to the Buffalo Regional Civil leader, this position is responsible for assisting with business development activities, including proposal writing, presentation preparation, client outreach, and client management. In this role, the successful candidate will work alongside our Senior Municipal Engineer to assist with mentoring and coaching our talented staff. The chosen candidate will also be expected to effectively manage projects, and collaborate with a multidisciplinary team of project managers, design professionals and technical support staff to successfully serve public sector (Municipal) clients and projects throughout the Western New York region. The position is located in our Buffalo, NY office.
The candidate will be organized, have a positive attitude, teamwork mentality, and possess strong leadership skills.
Duties
Salary Range: $90,000 - $120,000 per year
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
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0 Contact Center Team Leader (Includes Selling) jobs found in Buffalo, NY area