Contact Center Team Leader (Includes Selling) jobs in Buffalo, NY

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

M
Civil Engineer - Municipal Team Leader
  • Municipal Team Leader - LaBella Associates
  • Buffalo, NY FULL_TIME
  • LaBella has an immediate opening for a Municipal Engineering Services Team Leader. Reporting to the Buffalo Regional Civil leader, this position is responsible for assisting with business development activities, including proposal writing, presentation preparation, client outreach, and client management. In this role, the successful candidate will work alongside our Senior Municipal Engineer to assist with mentoring and coaching our talented staff. The chosen candidate will also be expected to effectively manage projects, and collaborate with a multidisciplinary team of project managers, design professionals and technical support staff to successfully serve public sector (Municipal) clients and projects throughout the Western New York region. The position is located in our Buffalo, NY office.

    The candidate will be organized, have a positive attitude, teamwork mentality, and possess strong leadership skills.

    Duties

    • Business development and marketing
    • Preparing proposals
    • Client management
    • Project management
    • Assist Group Leaders with work assignments, scheduling and quality control
    • Interface and establish rapport with clients and approval agencies
    • Become actively involved with local, state and/or national professional associations
    • Work with Regional Civil Leader to achieve financial and business development goals

    Salary Range: $90,000 - $120,000 per year

    The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

  • 10 Days Ago

B
Customer Service - Contact Center
  • Bryant & Stratton College
  • Orchard, NY FULL_TIME
  • Position Status: Non-exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Contact Center Leader Location: Online Educati...
  • 10 Days Ago

B
Customer Service - Contact Center
  • BSC Ampersand
  • Orchard, NY FULL_TIME
  • Position Status: Non-exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Contact Center Leader Location: Online Educati...
  • 26 Days Ago

S
(USA) Tire and Battery Center Team Leader
  • Sam's Club
  • NIAGARA FALLS, NY OTHER
  • Position Summary...As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will m...
  • 8 Days Ago

N
Contact Center Talent Community - Buffalo, NY
  • Northwest Opportunities
  • BUFFALO, NY FULL_TIME
  • Thank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role ...
  • 14 Days Ago

C
Team Leader
  • Chick-fil-A
  • Cheektowaga, NY FULL_TIME
  • A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character...
  • 6 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Team Leader (Includes Selling) jobs found in Buffalo, NY area

H
Client Service Coordinator
  • HairClub
  • Buffalo, NY
  • MAJOR RESPONSIBLITIES: 25% Represent the HairClub brand: greet and engage members with a hospitality spirit, exhibit kno...
  • 4/18/2024 12:00:00 AM

U
Research Assistant, Project ASTHMA, Pediatrics
  • University of Buffalo
  • Buffalo, NY
  • Fiscal Year 2023-2024 Position Title Research Assistant, Project ASTHMA, Pediatrics Classification Title Project Staff A...
  • 4/18/2024 12:00:00 AM

B
Inside Sales Manager
  • Buffalo Biodiesel Inc.
  • Buffalo, NY
  • Buffalo Biodiesel is in growth mode and currently seeking an Inside Sales Manager to join our fast-growing team! Who We ...
  • 4/18/2024 12:00:00 AM

A
Customer Service Specialist
  • AdaptHealth LLC
  • Buffalo, NY
  • Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical ...
  • 4/17/2024 12:00:00 AM

S
APP Nurse Practitioner/Physician Assistant
  • Strategic Resources, Inc.
  • Buffalo, NY
  • Advanced Practice Provider Nurse Practitioner or Physician Assistant Strategic Resources, Inc. (SRI) is an international...
  • 4/17/2024 12:00:00 AM

D
Senior Director of Sales, Parks and Resorts
  • Delaware North
  • Buffalo, NY
  • The Opportunity Delaware North is seeking a Senior Director of Sales to join our Parks and Resorts team located in Buffa...
  • 4/17/2024 12:00:00 AM

G
Anesthesiologist
  • Great Lakes Anesthesiology
  • Buffalo, NY
  • Great Lakes Anesthesiology (GLA) is a private practice of more than 50 professionals with a mission to provide a best-in...
  • 4/17/2024 12:00:00 AM

C
Patient Experience Specialist Scheduling Reg Ref Mgmt I
  • Catholic Health System
  • Buffalo, NY
  • Job Description Salary: 15.81-23.71 USD Facility: Administrative Regional Training Cntr Shift: Shift 1 Status: Part Time...
  • 4/14/2024 12:00:00 AM

Buffalo is the second largest city in the U.S. state of New York and the largest city in Western New York. As of July 2016[update], the population was 256,902. The city is the county seat of Erie County and a major gateway for commerce and travel across the Canada–United States border, forming part of the bi-national Buffalo Niagara Region. The Buffalo area was inhabited before the 17th century by the Native American Iroquois tribe and later by French settlers. The city grew significantly in the 19th and 20th centuries as a result of immigration, the construction of the Erie Canal and rail tra...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,536 to $90,987
Buffalo, New York area prices
were up 1.5% from a year ago