Contact Center Team Leader (Includes Selling) jobs in Corpus Christi, TX

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team Leader
  • Tractor Supply Company
  • Kingsville, TX FULL_TIME
  • Overall Job Summary

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. 

    Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.  
     

    Essential Duties and Responsibilities (Min 5%)

    It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: 

    • Maintain regular and predictable attendance.
    • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. 
    • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 
    • Deliver on our promise of Legendary Customer Service through GURA:
      • Greet the Customer.
      • Uncover Customer’s Needs & Wants.
      • Recommend Product Solutions.
      • Ask to Add Value & Appreciate the Customer.
    • The Team Leader is required to perform a combination of the following duties during 95 percent of their day.  Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
      • Execute assigned basic, promotional, and seasonal merchandising activities.
      • Perform Opening/Closing procedures.  
      • Transport and make deposits to bank.
      • Assess store conditions and assign duties.  
      • Organize and prioritize workflow through the use of the daily planner.
      • Recovery of merchandise.
      • Participate in mandatory freight process.
      • Perform regular and promotional price change activities.
      • Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. 
      • Adhere to loss prevention standards and respond to any alarm calls as needed.
      • Communicate with Team Members on job functions, responsibilities and financial goals.
      • Operate cash register/computer supervising cash handling procedures.
      • Assist Team Members on appropriate application of policies and procedures.
      • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
      • Operate Forklift and Baler.
      • Complete all documentation associated with any of the above job duties.
    • May be required to perform other duties as assigned. 
       

    Required Qualifications

    Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.  Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.

    Education:  High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.

    Preferred knowledge, skills or abilities

    Basic computer skills.
    Ability to read, write, and count accurately. 
    Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
    Ability to perform and execute principle responsibilities of Team Members.

     

    Working Conditions

    • Working environment is favorable, generally working inside with moderate noise.
    • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
    • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
    • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
    • Ability to work outdoors in adverse weather conditions.

    Physical Requirements

    • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
    • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
    • Ability to occasionally lift or reach merchandise overhead.
    • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
    • Ability to move throughout the store for an entire shift.
    • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
    • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
    • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
    • Ability to read, write, and count accurately to complete all documentation.
    • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
    • Ability to process information / merchandise through the point-of-sale system.
    • Ability to handle and be in contact with birds/poultry.
    • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
    • Ability to successfully complete all required training.
    • Ability to travel as required in support of district needs.
    • Ability to drive or operate a vehicle for business needs.
    • This position is non-sedentary.

    Disclaimer

    This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

  • 20 Days Ago

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Team Leader
  • Chick-fil-A
  • Corpus Christi, TX FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 1 Month Ago

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Team Leader
  • Chick-fil-A | Flour Bluff
  • Corpus Christi, TX FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 1 Month Ago

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Interim Team Leader
  • Tractor Supply Company
  • Robstown, TX FULL_TIME
  • Overall Job Summary The Interim Team Leader assumes the responsibilities of a Team Leader on a temporary basis. The Interim Team Leader is responsible for assisting the Store Manager and Assistant Sto...
  • 21 Days Ago

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Interim Team Leader
  • Tractor Supply Company
  • Corpus Christi, TX FULL_TIME
  • Overall Job Summary The Interim Team Leader assumes the responsibilities of a Team Leader on a temporary basis. The Interim Team Leader is responsible for assisting the Store Manager and Assistant Sto...
  • 1 Day Ago

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RGV Training Team Leader
  • Rally Credit Union
  • Corpus Christi, TX FULL_TIME
  • PRIMARY OBJECTIVE OF POSITION Assist Training AVP with distribution and balancing workload, demonstrating proper work methods and providing on the job training. Evaluate materials for learning and dev...
  • 4 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Corpus Christi, TX area

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Physician
  • Concentra
  • Corpus Christi, TX
  • Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care ...
  • 3/28/2024 12:00:00 AM

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RN, Registered Nurse - Interventional Radiology
  • Christus Health
  • Corpus Christi, TX
  • Description Summary: The Registered Nurse (RN) provides professional nursing care for the comfort and well-being of pati...
  • 3/28/2024 12:00:00 AM

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Chaplain Resident - Pastoral Care
  • Christus Health
  • Corpus Christi, TX
  • Description Summary: This is an educational position in which the Chaplain Resident provides spiritual care to patients ...
  • 3/28/2024 12:00:00 AM

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Clinical Laboratory Scientist Lead - LAB Hematology
  • Christus Health
  • Corpus Christi, TX
  • Description Summary: Responsible for the direct oversight of daily operations and testing of assigned section including ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - (Work from Home Eligible) - Corpus Christi Area
  • SWBC Real Estate, LLC
  • Corpus Christi, TX
  • Customer Service Representative - (Work from Home Eligible) - Corpus Christi Area in Corpus Christi, TX at SWBC Location...
  • 3/27/2024 12:00:00 AM

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Physician / Corpus Christi, Texas / Permanent / Excellent Earning Potential with This Outpatient Coastal Opportunity with Focus on Value-Based Care Job
  • Conviva Care Center
  • Corpus Christi, TX
  • Conviva a subsidiary of Humana Inc., is seeking a Primary Care Physician for our clinic in Corpus Christi, TX.You have t...
  • 3/26/2024 12:00:00 AM

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Provider Services Coordinator
  • Community options
  • Corpus Christi, TX
  • Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states...
  • 3/25/2024 12:00:00 AM

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Retail Member Services Coordinator- NEC Co-op Energy
  • Nueces Electric Cooperative (NEC)
  • Corpus Christi, TX
  • Retail Member Services Coordinator - Corpus Christi, Texas At NEC Co-op Energy, we believe in investing in our employees...
  • 3/25/2024 12:00:00 AM

Corpus Christi (/ˌkɔːrpəs ˈkrɪsti/), colloquially Corpus (Latin: Body of Christ), is a coastal city in the South Texas region of the U.S. state of Texas. The county seat of Nueces County, it also extends into Aransas, Kleberg, and San Patricio Counties. It is 130 miles southeast of San Antonio. Its political boundaries encompass Nueces Bay and Corpus Christi Bay. Its zoned boundaries include small land parcels or water inlets of three neighboring counties. The city's population was estimated to be 320,434 in 2014, making it the eighth-most populous city in Texas. The Corpus Christi metropolita...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$63,082 to $87,577
Corpus Christi, Texas area prices
were up 1.2% from a year ago