Contact Center Team Leader (Includes Selling) jobs in Danbury, CT

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team leader
  • Primark
  • Danbury, CT FULL_TIME
  • Job Description

    Team Leader

    Because you don’t just succeed you exceed. Retail our way.

    A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers.

    As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.

    Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s development and encourage a fast, efficient, enjoyable customer experience.

    If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.

    What You’ll Do

    As a Team Leader, you will motivate and coach your team of Retail Assistances to provide an exceptional store environment and customer experience, while optimizing sales.

    You will lead a team by providing in the moment’ coaching and training on Primark ways of working with ongoing feedback.

    Supporting the colleague experience, you will engage the Retail Assistants in your team with an emphasis on recognition, communication, and wellbeing.

    Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team.

    Here is how it looks in action :

    • Helping other managers with the day-to-day running of the store.
    • Assist with recruitment, on-boarding, and development of Retail Assistants while supporting a culture of continuous learning and improvement.
    • Managing the cash lanes and Fitting Room areas as needed.
    • Helping with customer feedback and complaints.
    • Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand.
    • Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.

    What You’ll Get

    People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

    We’re committed to your success and will provide you with a robust onboarding period. Here, you’ll be empowered to succeed.

    As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work life balance we know your life outside of the store is important.

    What You’ll Bring

    Overseeing a team of Retail Assistants and reporting directly to the Department Manager requires a bold team player to take the reins.

    Here’s what we need from you :

    • Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
    • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
    • Good commercial awareness and understanding of local selling patterns.
    • Ability to guide and support a team to achieve results.
    • You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
    • Good planning and organizational skills, prioritizing and working within agreed timescales.
    • Experience supporting store management with the protection of people, property and premises by securing cash, stock and property.

    Keyholder responsibility including availability for emergency call outs.

    • Ability to effectively manage difficult situations and have good problem-solving skills.
    • Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a leader daily and in emergencies.

    Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

    Excited? Good. Because it’s energizing to put your skills to work, in a growing global business committed to helping people express themselves and feel a sense of belonging.

    Apply to be part of Primark’s future, today and enjoy career growth, our way.

    Pay Range : $. - $. Hourly

    Function

    Retail Management

    Job Type

    Employee - Permanent

    Country

    United States

    Job Profile

    Team Manager - Retail NEW

    Time Type

    Full-Time

    Team Leader - Danbury

    Last updated : 2024-03-27

  • Just Posted

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Team leader
  • TSC
  • Patterson, NY FULL_TIME
  • Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
  • 4 Days Ago

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Team Leader
  • Tractor Supply Company
  • Patterson, NY FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 5 Days Ago

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Selling specialist
  • NuFACE
  • Danbury, CT FULL_TIME
  • About NuFACE : NuFACE® is the pioneers and leading innovators in at-home Microcurrent Skincare. Founded 18 years ago in a garage in Encinitas, California by Carol Cole and her two daughters, NuFACE em...
  • 4 Days Ago

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Team leader 2nd shift
  • Schaeffler Group
  • Danbury, CT FULL_TIME
  • Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile man...
  • 24 Days Ago

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Associate Team Leader
  • H&R Block
  • Pawling, NY FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 13 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Danbury, CT area

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Bilingual Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description The Bilingual Spanish Customer Service Representative is responsible for handling incomi...
  • 3/29/2024 12:00:00 AM

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Customer Service Advisor Stratford Type Full-Time Permanent Competitive Salary Closing Date 20th March 2022
  • Axis Europe Plc
  • Stratford, CT
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeName...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description Must have received or be willing to receive the COVID-19 vaccination by date of hire to ...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative - Outpatient Rehab (Per Diem)
  • Hartford HealthCare
  • Milford, CT
  • Work where*every moment matters*. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in ...
  • 3/28/2024 12:00:00 AM

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Contact Center Agent
  • Stamford Health
  • Stamford, CT
  • Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has a...
  • 3/27/2024 12:00:00 AM

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Call Center Representative
  • Gunner
  • Bridgeport, CT
  • Description Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every h...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Gunner
  • Fairfield, CT
  • Description Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every h...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Experience Manager, Nights and Weekends
  • Michaels Stores, Inc.
  • Stamford, CT
  • Store - STAMFORD, CT Position is for Nights and Mainly weekends only. Deliver a customer centric shopping experience by ...
  • 3/25/2024 12:00:00 AM

Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area. The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$74,612 to $103,585
Danbury, Connecticut area prices
were up 1.7% from a year ago