Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
About Us
TEAM Group was founded in 1982, with headquarters located in Canada. We offer industrial cleaning, facility maintenance, and shutdown services to thousands of clients throughout North America and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We are committed to working with our clients to enhance facility longevity and ignite peak performance throughout the entire life cycle of the site.
We are a people-business with a strong focus on safety. Teamwork guides us to engage and sustain long-term relationships with our employees and customers. We are seeking a dedicated Team Leader to work with our TEAM at our Montgomery, ALlocation!
We Offer
Schedule
Responsibilities
Qualifications
We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
Compensation package:
Experience:
Ability to Commute:
Work Location: In person
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