Contact Center Team Leader (Includes Selling) jobs in Norwich, CT

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Associate Team Leader
  • H&R Block
  • Norwich, CT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

    We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

    At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

    A Typical Day...

    Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

    Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
  • 19 Days Ago

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Looking for a Team Leader!
  • Anytime Fitness
  • UNCASVILLE, CT FULL_TIME
  • Have you always had the ability to make friends, and communicate well? Are you a high energy person and can you energize others? Are you the type to look at challenges as opportunities for success? Ar...
  • Just Posted

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Associate Team Leader
  • H&R Block
  • Griswold, CT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 1 Month Ago

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Associate Team Leader
  • H&R Block
  • Plainfield, CT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • Just Posted

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RN Team Member
  • Kingston Center
  • Exeter, RI FULL_TIME
  • Registered Nurses (RN) Kingston Center is seeking an experienced full-time Registered Nurse (RN) for our skilled nursing facility in West Kingston, RI. Offering 12-hour shifts, 3 days a week! Must be ...
  • 11 Days Ago

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RN Team Member + Sign-On Bonus
  • Kingston Center
  • Exeter, RI FULL_TIME
  • Registered Nurses (RN) Kingston Center is seeking an experienced full-time Registered Nurse (RN) for our skilled nursing facility in West Kingston, RI! Now Offering a $2,000 Sign-On Bonus!!! Must be l...
  • 13 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Norwich, CT area

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Customer Relationship Advocate Career Development Experience- Smithfield, RI
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative- Smithfield, RI
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Call Center Representative
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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2021-2024 Undergraduates, Customer Relationship Advocate- Smithfield, RI
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Customer Experience Rep
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Representative- Customer Service
  • EssilorLuxottica
  • Warwick, RI
  • Requisition ID: 839838 Position:Full-Time We are EssilorLuxottica, a global leader in the design, manufacture and distri...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Jewett City, CT
  • Store - LISBON, CT Deliver friendly customer service, help customers shop our store and find what they're looking for. E...
  • 3/26/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$71,799 to $99,679
Norwich, Connecticut area prices
were up 1.7% from a year ago