Contact Center Team Leader (Includes Selling) jobs in Ogden, UT

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • OGDEN, UT OTHER
  • Schedule

    Mon – Sat Flex

    Overview

    Pay Range: $14.00-$17.70 per hour

     

    Full-Time

     

    In-person training; Remote position after training

    This position does offer a work at home option after the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.

    Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.

     

    Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.

    Responsibilities

    1. Assumes responsibility for the effective and professional performance of member service functions.

     

    a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.

     

    b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.

     

    c. Provides courtesy rebates requested by Branches or members, within limits.

     

    2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

     

    a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.

     

    b. Keeps members informed of Credit Union services and policies.

     

    c. Maintains and projects the Credit Union's quality reputation.

     

    3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.

     

    a. Assists area personnel as needed.

     

    b. Communicates with area personnel and Management regarding activities and significant problems.

     

    c. Completes required stats and records accurately and promptly.

     

    d. Attends and participates in meetings as required.

     

    4. Assumes responsibility for related duties as required or assigned.

     

    a. Actively and professionally cross-sells Credit Union products and services.

     

    b. Keeps work area clean and well-maintained.

     

    c. Assists area personnel as necessary.

     

    #IND21

    Qualifications

    Training/Education/Certification:

     

    •  High school graduate or equivalent.

     

    Required Knowledge:

     

    •  Thorough knowledge of member services and products.
    •  Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

     

    Experience Required:

    • 1-3 years experience in a full service financial institution (preferred).

     

    Skills/Abilities:

     

    • Excellent communication and public relations skills.
    • Professional appearance, dress, and attitude.
    • Strong problem solving skills.
    • Ability to operate related business equipment including 10-key, telephone, and computer.
    • Solid math and bookkeeping abilities.
  • 1 Month Ago

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Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • ROY, UT OTHER
  • ScheduleMon – Sat Flex Overview Pay Range: $14.00-$17.70 per hour Full-Time In-person training; Remote position after training This position does offer a work at home option after the completion of a ...
  • 2 Months Ago

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Team Leader
  • Chick-fil-A | Logan, Utah
  • Logan, UT FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 2 Days Ago

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Team leader
  • Alleviation Enterprise LLC
  • Ogden, UT FULL_TIME
  • We're on the lookout for a standout performer who can be a valuable addition to our sales team. With our current rapid growth, we need candidates who naturally embody a "lead by example" approach. Our...
  • 28 Days Ago

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Team leader
  • Alleviation Enterprise LLC
  • Layton, UT FULL_TIME
  • Our main goal is to find individuals who deeply resonate with our mission : to help others grow personally and transform, guiding them towards their goals while becoming a better version of themselves...
  • 1 Month Ago

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Associate Team Leader
  • H&R Block
  • Roy, UT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 23 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Ogden, UT area

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IT Support Team Leader
  • Silicon Slopes, Inc.
  • Ogden, UT
  • **Job Description** **IT Support Team Leader** **Requisition Number:** S01032P: Financial Svcs IT **Position Category:**...
  • 3/28/2024 12:00:00 AM

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Customer Experience Representative (Part-Time)
  • Belong Home, Inc.
  • Salt Lake City, UT
  • **Customer Experience Representative (Part-Time)** Salt Lake City, UT / Experience / Full-time **Our mission is to creat...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist Salt Lake City, Utah
  • Parkerservices
  • Salt Lake City, UT
  • **Customer Experience Specialist** Customer Experience Representatives needed for award-winning eBike company **Must liv...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Salt Lake City, UT
  • Abacus CPAs
  • Salt Lake City, UT
  • Job Description Job Description Our firm is growing at an incredible rate, and we want employees who share our commitmen...
  • 3/27/2024 12:00:00 AM

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Patient Representative
  • HCA
  • Clearfield, UT
  • This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we...
  • 3/25/2024 12:00:00 AM

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Part-Time Customer Service Representative I
  • Utah Retirement Systems
  • Salt Lake City, UT
  • About The Company: PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utahs public ...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Salt Lake City, UT
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/25/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Salt Lake City, UT
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,262 to $86,439
Ogden, Utah area prices
were up 2.3% from a year ago