Contact Center Team Leader (Includes Selling) jobs in Poughkeepsie, NY

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center representative
  • Brothers That Just Do Gutters Corporate - Poughkeepsie, NY
  • Poughkeepsie, NY FULL_TIME
  • Benefits :
  • 401(k)
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way.

    When we invest in our employees, we create a rewarding, satisfying culture that benefits all! With great starting pay (from $17 / hr.

    the ability to work from home, and potential career growth, we are calling all customer service professionals who are interested in a full-time Customer Service Representative / Contact Center remote position with our amazing company!

    We provide training, tools, personal and professional improvement resources, and routines that will help you be the best you can be on the job, with our team, and in your personal life! You bring the desire to succeed and energy to make it happen, and we'll help you get there!

    Candidates have to live no more than an 1 hour drive from Poughkeepsie NY. (NY state)

    Job Duties : We're seeking a candidate with a positive attitude, strong communication skills, and problem-solving abilities to join our team.

    Key attributes include professionalism, patience, excellent phone etiquette, and organizational skills. The ideal candidate should enjoy interacting with people, be detail-oriented, and have multitasking abilities.

    Job duties include handling high-volume calls in a call center environment, scheduling customer estimates, addressing inquiries about products / services / policies, and managing messages and call routing.

    The candidate must maintain a positive and professional demeanor, meeting estimated goals even during busy periods.

    We are big on personal and career growth, loyalty, and caring. We want our team to achieve their goals and aspirations. We fully invest in our team and strive to curate a comfortable work environment.

    We provide positive, professional, and respectful communication with every fellow employee. Through our provided training, defined career paths, and promotions from within, it is easy to succeed.

    Our great culture is also supported through company events that encourage employee interaction and interpersonal relationships.

    This is a remote position.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

    All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.

    Last updated : 2024-03-25

  • Just Posted

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Contact center associate
  • Frontdoor
  • Wappingers Falls, NY FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Center Associate you'll : Review contracts and determines coverage; Be responsible f...
  • 17 Days Ago

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Contact Center Customer Service Representative
  • Brothers That Just Do Gutters Corporate - Poughkeepsie, NY
  • Poughkeepsie, NY FULL_TIME
  • Job Description Job Description Benefits : 401(k) 401(k) Dental insurance Health insurance Paid time off Training & development Vision insurance Our mission to "Reinvent Contractor Service", is best a...
  • Just Posted

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Team leader
  • H&R Block
  • West Point, NY FULL_TIME
  • Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We al...
  • 17 Days Ago

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Activities Leader
  • Ten Broeck Center for Rehabilitation & Nursing
  • Lake, NY FULL_TIME
  • Ten Broeck Center for Rehabilitation & Nursing is now hiring a part time Activities Leader to join our team! Ten Broeck is a 258-bed facility that is recognized throughout the Hudson Valley for our ou...
  • 1 Day Ago

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Selling Arborist
  • SavATree LLC Job Board
  • Wappingers Falls, NY FULL_TIME
  • About SavATree SavATree was created 45 years ago with a singular purpose to save huge populations of trees threatened by the gypsy moth epidemic. Since that point, we have expanded the services that w...
  • 1 Day Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Poughkeepsie, NY area

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Patient Access Liaison 1 - Vassar Brothers Med Ctr.
  • Nuvance Health
  • Poughkeepsie, NY
  • Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, No...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • JP McHale Pest Management LLC
  • Buchanan, NY
  • Job Description: Customer Service Representative Location: Buchanan, NY Base Pay: $21 / hour (depending on experience) J...
  • 3/28/2024 12:00:00 AM

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Client Services Representative
  • Ethan Allen Workforce Solutions
  • Highland, NY
  • Job Description Job Description Job Title: Client Services Representative Location: Highland, NY Employment Type: Direct...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - 2nd Shift
  • Leaf Home Safety Solutions
  • Hudson, NY
  • ** Customer Service Representative - 2nd Shift** **Job Category****:** Call Center **Requisition Number****:** CUSTO0118...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Gunner
  • Bridgeport, CT
  • Description Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every h...
  • 3/26/2024 12:00:00 AM

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Customer Experience Representative - Woodstock, IL or Remote
  • Macsales
  • Woodstock, NY
  • ** Customer Experience Representative - Woodstock, IL or Remote** **Job Category****:** Call Center **Requisition Number...
  • 3/25/2024 12:00:00 AM

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Part Time Customer Experience Manager, Nights and Weekends
  • Michaels Stores, Inc.
  • Stamford, CT
  • Store - STAMFORD, CT Position is for Nights and Mainly weekends only. Deliver a customer centric shopping experience by ...
  • 3/25/2024 12:00:00 AM

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Contact Center Customer Service Representative
  • Brothers That Just Do Gutters Corporate - Poughkeepsie, NY
  • Poughkeepsie, NY
  • Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Paid time off Training & development ...
  • 3/24/2024 12:00:00 AM

Poughkeepsie (/pəˈkɪpsi/ pə-KIP-see), officially the City of Poughkeepsie, is a city in the state of New York, United States, which is the county seat of Dutchess County. As of the 2010 census it had a population of 32,736. Poughkeepsie is in the Hudson Valley midway between New York City and Albany, and is part of the New York metropolitan area. The name derives from a word in the Wappinger language, roughly U-puku-ipi-sing, meaning "the reed-covered lodge by the little-water place", referring to a spring or stream feeding into the Hudson River south of the present downtown area. Poughkeepsie...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$72,383 to $100,491
Poughkeepsie, New York area prices
were up 1.5% from a year ago