Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way.
When we invest in our employees, we create a rewarding, satisfying culture that benefits all! With great starting pay (from $17 / hr.
the ability to work from home, and potential career growth, we are calling all customer service professionals who are interested in a full-time Customer Service Representative / Contact Center remote position with our amazing company!
We provide training, tools, personal and professional improvement resources, and routines that will help you be the best you can be on the job, with our team, and in your personal life! You bring the desire to succeed and energy to make it happen, and we'll help you get there!
Candidates have to live no more than an 1 hour drive from Poughkeepsie NY. (NY state)
Job Duties : We're seeking a candidate with a positive attitude, strong communication skills, and problem-solving abilities to join our team.
Key attributes include professionalism, patience, excellent phone etiquette, and organizational skills. The ideal candidate should enjoy interacting with people, be detail-oriented, and have multitasking abilities.
Job duties include handling high-volume calls in a call center environment, scheduling customer estimates, addressing inquiries about products / services / policies, and managing messages and call routing.
The candidate must maintain a positive and professional demeanor, meeting estimated goals even during busy periods.
We are big on personal and career growth, loyalty, and caring. We want our team to achieve their goals and aspirations. We fully invest in our team and strive to curate a comfortable work environment.
We provide positive, professional, and respectful communication with every fellow employee. Through our provided training, defined career paths, and promotions from within, it is easy to succeed.
Our great culture is also supported through company events that encourage employee interaction and interpersonal relationships.
This is a remote position.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.
Last updated : 2024-03-25
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0 Contact Center Team Leader (Includes Selling) jobs found in Poughkeepsie, NY area