Contact Center Team Leader (Includes Selling) jobs in Richland, WA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Member Contact Center Representative I
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details

    Level:    Entry
    Job Location:    South Richland HQ - Richland, WA
    Position Type:    Full Time - Hourly
    Education Level:    High School
    Salary Range:    $18.50 - $23.72 Hourly

    Description

    Take a leap and join our team!

     

    We are currently seeking entry level candidates for a full-time Member Contact Center Representatives I positions. These roles require no prior experience however, Call Center or Banking experience is a plus. Initial training for this position is 6 weeks and requires full time availability from 9:00am-6:00pm Monday through Friday. Flexable schedules are available after the training period and work from home options are available after completion of the introductory period. 

     

    At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

    Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

    Get to know us: About - Gesa Credit Union

     

    Role Summary:

    The Member Contact Center Representative I provides exceptional service to members via multiple channels (phone, email, and chat) and meets/exceeds established performance measurements. This position responds to several member inquiries and provides the features and benefits of the Credit Union products and services to deepen relationships all while adhering to established policies and procedures.

     

    What You Will Be Doing:

    1. Provides outstanding service to promote deep and lasting member relationships.
    2. Answers general inquiries and performs account maintenance via phone or email channels.
    3. Meets/exceeds key critical metrics.
    4. Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
    5. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
    6. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
    7. Maintains knowledge of credit union policies, procedures, and regulations.
    8. Performs other duties as assigned.

     

    About You:

    1. Ability to organize and prioritize multiple tasks.
    2. Resolves requests with a sense of urgency and escalates timely.
    3. Promotes and participates in a cohesive team environment.
    4. Effectively communicates ideas and information, both verbally and in writing.
    5. Takes ownership and acts proactively to solve member concerns.
    6. Utilizes tools and resources to solve sophisticated inquiries.
    7. Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.
    8. Analyzes information and recommends achievable operational improvements.
    9. Excellent customer service and communication skills.
    10. Member-centric with a friendly, professional demeanor.

     

    Qualifications


    What You Will Need:

    1. Minimum of a high school diploma; some college course work preferred; degree highly desirable.
    2. 1 year experience in a contact center environment.
    3. 1 years in a credit union or financial institution.
    4. Some travel may be required to complete training or fulfill duties.
    5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
    6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
    7. Familiarity and comfort with online systems and other technology.

     

    Our Team Member Value Proposition: 

    In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

    • Competitive Pay
    • Medical, Dental Vision and Life Insurance
    • 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays!
    • 401(k) Match
    • Incentive Program
    • Tuition Assistance and Student Loan Repayment
    • Commuter Benefits
    • Paid Time Off to Volunteer in the Community
    • Product discounts
    • Engaging Work Environment
    • Rewards and Recognition Programs

     

    Salary Range:

    $18.50 - $23.72

     

    Get wise to what’s possible with a career at Gesa. Join us!

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

    Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

    Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State(s) in which the candidate will perform work, as well as, a credit/background check and a skills assessment.

    Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

    Equal Employment Opportunity (gesa.com)

     

  • 23 Days Ago

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PT Member Contact Center Representative I
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details Level: Entry Job Location: South Richland HQ - Richland, WA Position Type: Part Time- Hourly Education Level: High School Salary Range: $18.50 - $23.72 Hourly DescriptionTake a leap and jo...
  • 22 Days Ago

G
PT Member Contact Center Rep I
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details Level: Entry Job Location: South Richland HQ - Richland, WA Position Type: Part Time- Hourly Education Level: High School Salary Range: $18.50 - $23.72 Hourly DescriptionTake a leap and jo...
  • 9 Days Ago

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Team Leader
  • Feast Enterprises
  • Richland, WA FULL_TIME
  • NOW HIRING!“This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box ...
  • 12 Days Ago

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Associate Team Leader
  • H&R Block
  • Richland, WA FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 21 Days Ago

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Jack in the Box - TEAM LEADER
  • Feast Enterprises
  • Richland, WA FULL_TIME
  • POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tast...
  • 4 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Richland, WA area

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Nurse Educator - CLINICAL EDUCATION
  • Providence Health & Services
  • Richland, WA
  • Job Description Under the general direction of the Manager, Clinical Education, remains responsible for the planning, or...
  • 3/28/2024 12:00:00 AM

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Application Systems Analyst III/II/I
  • Energy Northwest
  • Richland, WA
  • It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • NWCUA
  • Sunnyside, WA
  • **Member Service Representative** **Credit Union:** Lower Valley Credit Union **Region:** Sunnyside, WA **Type:** Staff ...
  • 3/26/2024 12:00:00 AM

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Customer Service Rep / Inside Sales
  • Applied Industrial Technologies, Inc.
  • Pasco, WA
  • ** Customer Service Rep / Inside Sales** Location: Pasco, WA, US, 99301 Company: 1100-Applied Industrial Technologies As...
  • 3/25/2024 12:00:00 AM

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Deputy Director for Science and Technology (DDS&T)
  • Pacific Northwest National Laboratory
  • Richland, WA
  • Overview The Deputy Director for Science and Technology (DDS&T) plays a critical role in ensuring the integration and al...
  • 3/25/2024 12:00:00 AM

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FT Appointment Setter - Work From Home>
  • Rocky Mountain Lockers
  • Richland, WA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive salary + bonues / PTO - As an Appointment Setter you'll: E...
  • 3/25/2024 12:00:00 AM

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Member Service Representative (Part Time Weekend)
  • Planet Fitness Inc.
  • Sunnyside, WA
  • MEMBER SERVICES REPRESENTATIVE (PART TIME) Weekend Location: Sunnyside, WA Type: Part Time Job Summary The Member Servic...
  • 3/24/2024 12:00:00 AM

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Mammography Technologist
  • Kadlec
  • Richland, WA
  • Description Providence is offering up to $5,000 Hiring Bonus for eligible external candidates who meet all conditions fo...
  • 3/24/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$70,846 to $98,356
Richland, Washington area prices
were up 2.9% from a year ago