Contact Center Team Leader (Includes Selling) jobs in Roanoke, VA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Respiratory Team Leader- Nights
  • Riverside Regional Medical Center
  • Newport, VA PART_TIME
  • Newport News, Virginia
    Overview
    The Respiratory Therapy (RT) Team Lead is responsible for the daily clinical operations of respiratory care services throughout the organization. The supervisor will serve as a resource to team members and physicians to improve patient care outcomes. The RT Team Lead is responsible for safety and quality in all aspects of services provided while ensuring the compliance with applicable policies, procedures, regulatory, and accreditation standards, and assists leadership in maintaining the highest degree of clinical/operational performance. This position provides safe and effective respiratory care as an advanced Respiratory Therapist for assigned patient population in accordance with discipline training, Clinical Practice Guidelines, and hospital standards and protocols.

    What you will do
    • Demonstrates intermediate to advanced technical knowledge/clinical competency in clinical practice as evidenced by the ability to assume a role in the provision of care as needed.
    • Demonstrates the ability to address staff concerns, provide resources, and follow-through.
    • Builds credibility with multidisciplinary staff and physicians by maintaining knowledge, quality, and professional practice/service aligned with the mission, vision, and values of RHS. Promote and assist in improving policies and protocols to maintain and inspire independent critical thinking skills. Able to address staff and physician issues and concerns with timely follow-ups- within 72 hours of presentation.
    • Holds self and others accountable in delivering comprehensive, quality, and personal patient/customer care needs by upholding patient safety standards, standards of excellence, and the Riverside Code of Conduct through communicating safety goals, cross checking, encouraging safe behavior and evidence-based practice
    • Possesses and demonstrates immediate to advanced technical knowledge and clinical competence in Respiratory Therapy by assuming a role in patient care as needed. Assures that policies and procedures remain current and consistent with updated guidelines. Evaluates and monitors adherence to policies and procedures through audits, observations, and timely feedback while maintaining progressive and evidence-based practice.

    Qualifications

    Education
    • Associates Degree, or higher in Respiratory Therapy/Science (Required)
    • Bachelors Degree, Health Sciences or Health/Business Administration (Required)
    • Masters Degree, related field or administration and clinical specialty certifications (Preferred)

    Experience
    • 3-4 years progressive clinical or leadership experience as respiratory therapist (Required)
    • 3-4 years critical care clinical experience in respiratory care (Required)

    Licenses and Certifications
    • Respiratory Care Practitioner (RCP) - The National Board for Respiratory Care (NBRC) Virginia (Required)
    • Registered Respiratory Therapist (RRT) - The National Board for Respiratory Care (NBRC) (Required)
    • CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) (Required)
    • ACLS Provider - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) (Required)
    • PALS Provider - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 180 Days(Required)
    • AAM certification within 180 Days (Required)
    Other Requirements
    • Call Rotation
    • Weekend Shifts
    • Irregular Shifts
    • Work/Float in more than one work location
    To learn more about being a team member with Riverside Health System visit us at
    https://www.riversideonline.com/careers
    .
  • 3 Days Ago

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Contact Center Member Service Representative
  • Blue Eagle Credit Union
  • Roanoke, VA FULL_TIME
  • DescriptionContact Center Member Service Representatives serve as the Credit Union's primary contact for members using telephone and audio/video through the Interactive Teller Machines (ITMs). They ar...
  • 14 Days Ago

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Bilingual Contact Center Member Service Representative
  • Blue Eagle Credit Union
  • Roanoke, VA FULL_TIME
  • DescriptionBilingual Contact Center Member Service Representatives serve as the Credit Union's primary contact for Spanish speaking members using telephone and audio/video through the Interactive Tell...
  • 14 Days Ago

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Lead Data Product Management Consultant - Contact Center Transformation
  • Wells Fargo
  • Roanoke, VA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Data Product Management Consultant in Business Planning and Transformation as a part of the Chief Operating Office Operations. This position will be resp...
  • 1 Month Ago

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Team Leader
  • Chick-fil-A | Bluefield, WV
  • Bluefield, WV FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 4 Days Ago

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Team Leader
  • Tractor Supply Company
  • Salem, VA FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 16 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Roanoke, VA area

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Floor Leader
  • Buckle
  • Roanoke, VA
  • Summary The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statem...
  • 3/29/2024 12:00:00 AM

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Benefits Client Success Representative
  • CBIZ
  • Roanoke, VA
  • With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CB...
  • 3/28/2024 12:00:00 AM

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AV Technician or Helper/Trainee
  • RTW Media
  • Roanoke, VA
  • Job Description Job Description We are a small audio-visual integration firm that specializes in designing and installin...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner - Specialty- General Pediatrics
  • Carillion Health System
  • Roanoke, VA
  • " Nurse Practitioner - Specialty- General Pediatrics Roanoke, VA, US, 24018 Employment Status: Full time Shift: Day Faci...
  • 3/28/2024 12:00:00 AM

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RN CVT - Cath Lab
  • Carillion Health System
  • Roanoke, VA
  • " RN CVT - Cath Lab Roanoke, VA, US, 24014 Employment Status: Full time Shift: Day Facility: CRMH - Carilion Roanoke Mem...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • TRC Companies Inc.
  • Roanoke, VA
  • **Customer Service Representative** Location Roanoke, Virginia, United States Category Energy Efficiency Posted Date 01/...
  • 3/27/2024 12:00:00 AM

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Customer Engagement Specialist
  • Virginia Community College System
  • Daleville, VA
  • Customer Engagement Specialist Innovation allows an organization to make the most of every dollar spent. At Virginia's C...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep (CSR) For Advance Customer Service Team (ACT)
  • State Electric Supply Co.
  • Roanoke, VA
  • ** Customer Service Rep (CSR) For Advance Customer Service Team (ACT)** **Job Category****:** Marketing **Requisition Nu...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,135 to $86,263
Roanoke, Virginia area prices
were up 1.2% from a year ago