Contact Center Team Leader (Includes Selling) jobs in Rochester, NY

Hours:

40 hours

Schedule:

Monday - Friday to follow branch hours of Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Friday 9:00 a.m. – 6:00 p.m. Must be flexible to meet current and future business needs.

Pay:

$21.17 per hour

Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work ®. Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:

• Best Workplaces for Millennials
• Best Workplaces for Women
• Best Workplaces in Financial Services and Insurance
• Best Workplaces in New York State

Additionally, for more than a decade, ESL has been a “Rochester’s Choice” award winner and a “Training Top 125” recipient!

ESL is currently seeking Universal Bankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities while having exposure to all 24 ESL branches. 

As a Universal Banker at ESL you will:

• Create a positive face to face member experience
• Build long lasting relationships with members
• Work in either a Teller or Relationship Banker position depending on branch needs
• Travel to all 24 ESL branches in the Rochester region depending on staffing needs

• Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner

• Help members recognize and obtain the most appropriate solutions for their financial needs

• Educate and Refer a variety of products and services to members

• Assist members with accounts, loans and maintenance

• Learn about the banking and finance industry
• Gain exposure to career opportunities at ESL

ESL has 24 branch locations throughout the Rochester region. The candidate interested in this opportunity will work a 40-hour schedule as part of the Flex staff supporting all 24 branch locations. You will be eligible to receive a $100.00 car allowance at the conclusion of the month.

Qualifications:

• One year in sales/service in the financial services or comparable industry
• High School diploma or High School equivalency diploma required
• Strong, communication, problem solving and decision making abilities
• Prior Sales Experience preferred
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Understanding of banking products and services preferred
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?

ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.

ESL offers a very generous compensation and benefits package including health, dental, life, 401k, vacation, paid holidays, performance incentives, and more.

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

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