Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Destination NJ Home Selling Team, powered by Re/Max Supreme, is looking for an organized, intuitive, and communicative Transaction Coordinator to manage our backend operation. As a Transaction Coordinator, you will support our agents through day-to-day assistance, transaction coordination and the facilitation, maintenance and improvement of our backend systems and physical office. In addition to possessing the skills and background necessary for the role we are looking for a strong culture fit. Our team’s core values (statements) are: earned trust, we choose positivity, A players, deliberate, complete ownership, and heartfelt appreciation.
Location: Hillsborough, NJ 08844
Salary range: $40,000 to $50,000 (based on experience)
Expected weekly hours: 40 hours
Necessary experience: A minimum of 1 year of residential real estate experience as a: realtor, transaction coordinator, administrative assistant or something of the like. Knowledge of the New Jersey real estate market is a plus.
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