Contact Center Traffic and Scheduling Analyst jobs in Arlington, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020

121 Contact Center Traffic and Scheduling Analyst jobs found in Arlington, MA area

Quality Control Analyst II
  • Sunrise Systems Inc
  • Framingham, MA
  • ... without serious effect on schedules and programs. ยท Contacts are primarily with immediate ... Contact Satya | Delivery Manager Direct: (732) 680 2613 |Email: Company ...
  • 2 days ago

Senior Analyst - Technology Finance
  • Wells Fargo Bank
  • Boston, MA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

Biomedical Equipment Technician I:Veteran+Military Connected
  • Veteran Staffing Network
  • South Weymouth, MA
  • Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety ... Contact Us: 855.VETS111
  • 2 days ago

Program Director CASPAR Emergency Shelter
  • Bay Cove Human Services
  • Cambridge, MA
  • The Emergency Services Center (ESC) is a 107 bed shelter that serves men and women with a history ... Maintaining and analyzing data on all guests and street encounters; * Ensuring Quality Management ...
  • 3 days ago

  • Kurt Young Insurance Group
  • Cambridge, MA
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • 3 days ago

Anaplan Practice Lead - FP&A - Remote - 200K Base + Bonus
  • FRG Technology Consulting
  • Boston, MA
  • ... contact Shane Milam at 267-297-1671 or via email at . Call as soon as possible interviews are being scheduled ASAP! FRG Consulting is the ...
  • 4 days ago

Inside Sales Agent (ISA)
  • Wilson Group Realty
  • Newton, MA
  • ... schedule an appointment for an agent. No residential real estate experience, no problem; we will ... If you have Inside sales or Call Center experience even better! The Inside Sales Agent will have ...
  • 5 days ago

Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 5 days ago

Arlington is a town in Middlesex County, Massachusetts, United States, six miles (10 km) northwest of Boston. The population was 42,844 at the 2010 census. Arlington covers 3,517.5 acres (14 km2), or 5.5 square miles, of which 286.2 acres (1.2 km2) are covered by water. There are 210.52 acres (0.9 km2) of parkland. Elevation ranges from 4 feet (1.2 m) above sea level (along Alewife Brook) to 377 feet (114.9 m) near Park Avenue and Eastern Avenue. Arlington borders on the Mystic Lakes, Mystic River, and Alewife Brook. Within its borders are Spy Pond, the Arlington Reservoir, Mill Brook, and Hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,567 to $69,757
Arlington, Massachusetts area prices
were up 2.5% from a year ago