Contact Center Traffic and Scheduling Analyst jobs in Atlantic City, NJ

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Flagger
  • Traffic Plan
  • Woodbine, NJ FULL_TIME
  • Traffic Plan is Hiring Immediately for Flaggers

    Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If interested, please fill out an application online at trafficplan.com.

    **Join now and earn a $2,000 bonus paid 30 days after your 6-month anniversary date**

    We Offer:

    • Weekly Pay
    • Overtime compensation after 8-hours/day
    • Company paid medical/dental premiums after 90 days of employment
    • Hi-Vis PPE & Radios Provided by Traffic Plan
    • Year-round work
    • Scheduled raises
    • Incentive bonuses(Up to $2,750 in your first year)
    • Employee Referral Program Bonuses
    • Paid holidays after 6 months of employment
    • Paid training and certification
    • Opportunity for advancement

    Responsibilities:

    • Controls movement of vehicular traffic.
    • Distributes traffic control signs & markers along site in designated pattern.
    • Controls movement of traffic through site using sign, hand, & flag signals.
    • Warns construction workers when approaching vehicle fails to heed signals to prevent accident & injury to workers.
    • Informs drivers of detour routes through construction sites.
    • Drive Company trucks as needed.

    Qualifications:

    • Valid Driver's License
    • Reliable Vehicle
    • Able to pass a drug test
    • Comfortable standing 8-12 hours a day in any kind of weather
    • Able to lift up to 50 pounds
    • While performing the duties of this job, the employee is regularly required to talk, hear, and understand the English language.
  • 11 Days Ago

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Flagger
  • Traffic Plan
  • Somers, NJ FULL_TIME
  • Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
  • 11 Days Ago

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Flagger
  • Traffic Plan
  • Margate, NJ FULL_TIME
  • Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
  • 11 Days Ago

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Flagger
  • Traffic Plan
  • Toms River, NJ FULL_TIME
  • Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
  • 12 Days Ago

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Flagger
  • Traffic Plan
  • Egg Harbor, NJ FULL_TIME
  • Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
  • 12 Days Ago

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Flagger
  • Traffic Plan
  • Cape May, NJ FULL_TIME
  • Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
  • 12 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Atlantic City, NJ area

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Travel Nurse RN - Med Surg - $1,900 per week
  • Adventist Health
  • Somers Point, NJ
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Somers Point, New Jersey. Job...
  • 3/29/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • Atlantic City, NJ
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/29/2024 12:00:00 AM

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DHS TSL Quality Assurance Analyst (QA/QC)
  • Global Systems Technologies
  • Egg Harbor, NJ
  • Job Description Job Description Company Overview Global Systems Technologies (GST Inc.) since 1993, enhances national an...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,900 per week
  • Adventist Health
  • Somers Point, NJ
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Somers Point, New Jersey. Jo...
  • 3/28/2024 12:00:00 AM

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Customer Experience Analyst
  • Department of Transportation
  • Atlantic City, NJ
  • ** Customer Experience Analyst** **Department of Transportation** ** Office of Information & Technology, Business Partne...
  • 3/27/2024 12:00:00 AM

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Senior Mobile Engineer, iOS
  • Capital One
  • Atlantic City, NJ
  • Center 1 (19052), United States of America, McLean, Virginia Senior Mobile Engineer, iOS Do you love building and pionee...
  • 3/25/2024 12:00:00 AM

Atlantic City is a resort city in Atlantic County, New Jersey, United States, known for its casinos, boardwalk, and beaches. In 2010, the city had a population of 39,558.[21][22] It was incorporated on May 1, 1854, from portions of Egg Harbor Township and Galloway Township.[23] It borders Absecon, Brigantine, Pleasantville, Ventnor City, Egg Harbor Township, and the Atlantic Ocean. Atlantic City inspired the U.S. version of the board game Monopoly, especially the street names. Since 1921, Atlantic City has been the home of the Miss America pageant. In 1976, New Jersey voters legalized casino g...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,606 to $80,250
Atlantic City, New Jersey area prices
were up 1.5% from a year ago