Contact Center Traffic and Scheduling Analyst jobs in Attleboro, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

16 Contact Center Traffic and Scheduling Analyst jobs found in Attleboro, MA area

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Pathology Opportunity in Massachusetts
  • Necnic Group, LLC
  • Brockton, MA
  • As we get closer to the opening of the center, we will contact you to begin working 4 hours per ... schedule to visit our donor center every week (4 hours a week). This can be completed in one visit ...
  • 2 days ago

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Technical Support Representative
  • Medix
  • Smithfield, RI
  • A minimum of 6 months related work experience required, ideally in a call center, technical or ... Contact us today! Benefits Once you have been a contract employee of Medix for 30 days, you become ...
  • 3 days ago

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Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Providence, RI
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 4 days ago

Attleboro is a city in Bristol County, Massachusetts, United States. It was once known as "The Jewelry Capital of the World" for its many jewelry manufacturers. According to the 2010 census, Attleboro had a population of 43,593 in 2010. Attleboro is located about 10 miles (16 km) west of Taunton, the same distance to Providence, 18 miles (29 km) northwest of Fall River, and 39 miles (63 km) south of Boston. Attleboro is located at 41°56′N 71°18′W / 41.933°N 71.300°W / 41.933; -71.300 (41.933, −71.3) and has a total area of 27.8 square miles (72.0 km2), of which 26.8 square miles (69.4 km2) ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,382 to $65,449
Attleboro, Massachusetts area prices
were up 1.6% from a year ago