Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Breaking the Cycle of Poverty…Our mission is to empower America’s at-risk youth by providing the career training and life skills needed to build and sustain a brighter future.
The Records Analyst is responsible for the maintenance of trainee records and provides reports in accordance with DOL rules and regulations.
Minimum: High school graduate or equivalent. Two years related experience to include exposure to record keeping, data entry, etc.
Preferred: Advanced business college coursework.
Knowledge Required: Ability to proficiently operate a personal computer. Working knowledge of word processing and math spreadsheet software applications. Good organizational skills. Excellent communication skills, both oral and written. Aptitude for mathematical computation. Thorough knowledge of office procedures; ability to perform without immediate and constant supervision
All post offer candidates must complete and pass a background check and drug screen.
CSD is a leader in workforce development operating Job Corps centers throughout the U.S. since 1964 and is proud to be an Equal Opportunity /Affirmative Action / Female / Minority / Disabled / Veteran Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, child-birth, or related medical conditions), national origin, ancestry, age, disability, family care status, veteran status, marital status, military status, sexual orientation, gender identity, or any other characteristic protected by law. CSD makes reasonable accommodation for persons with disabilities to apply for employment.
Job Type: Full-time
Pay: $17.25 - $17.50 per hour
Benefits:
Schedule:
Work Location: In person
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