Contact Center Traffic and Scheduling Analyst jobs in Boston, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

120 Contact Center Traffic and Scheduling Analyst jobs found in Boston, MA area

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Quality Control Analyst II
  • Sunrise Systems Inc
  • Framingham, MA
  • ... without serious effect on schedules and programs. · Contacts are primarily with immediate ... Contact Satya | Delivery Manager Direct: (732) 680 2613 |Email: satya@sunrisesys.com Company ...
  • 3 hours ago

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Senior Network Engineer - Charles River Development - Vice President
  • State Street Corporation
  • Burlington, MA
  • ... hours scheduled maintenance What we value * Experience in managed hosting / SaaS environment or ... Strong experience in network traffic monitoring, analysis, packet capture, and troubleshooting
  • 15 hours ago

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Biomedical Equipment Technician I:Veteran+Military Connected
  • Veteran Staffing Network
  • South Weymouth, MA
  • Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety ... Contact Us: 855.VETS111
  • 22 hours ago

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WORK FROM HOME INSURANCE SALES REPRESENTATIVE
  • Kurt Young Insurance Group
  • Cambridge, MA
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • yesterday

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Inside Sales Agent (ISA)
  • Wilson Group Realty
  • Newton, MA
  • ... schedule an appointment for an agent. No residential real estate experience, no problem; we will ... If you have Inside sales or Call Center experience even better! The Inside Sales Agent will have ...
  • 3 days ago

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Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 3 days ago

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Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Boston, MA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 4 days ago

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Psychologist (PhD/PsyD) - Telemedicine (Remote)
  • The IMA Group
  • Boston, MA
  • ... schedules - excellent work-life balance * Career advancement opportunities within the organization Contact us by email at jobs@ima-us.com or call 914-323-0384 Visit IMA's career center at www ...
  • 4 days ago

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,567 to $69,757
Boston, Massachusetts area prices
were up 2.5% from a year ago